Job Title: SME Account Manager
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager – SME Sales
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.
Job Summary: The primary role of the Account Manager – MTN Business is to grow MTN Uganda market share and ensure sales leadership and acquisition of new business to enable attainment of business targets while retaining existing customers.
Key Duties and Responsibilities:
- Initiate, design and ensure provision of appropriate fixed and mobile, data and voice solutions, for the small and medium market sector, with the objective of maximizing MTN Uganda Market share.
- Maximize the acquisition of MTN client base for all MTN network solutions in a bid to meet assigned targets.
- Ensure maximum utilization of MTN fixed and mobile corporate solutions.
- Implement acquisition strategies for the Small & Medium sector as set.
- Analyze account revenue trends with an objective of growing their size and value Develop weekly, monthly and quarterly sales plans in accordance to agreed strategies and submit them to Sales Manager SME for perusal and approval.
- Contribute to the sectors’ quarterly strategy to ensure synergy creation.
- Asses and report on competitor activity with specific reference to how it impacts on the delivery of services to assigned accounts.
- Recommend and propose strategies to mitigate competitor attack.
- Manage discounted services within the assigned accounts and ensure that the discounts reflect a quantifiable value to the company.
- Maintain a 45day credit culture within assigned accounts.
- Provide weekly and monthly reporting to the Sales Manager SME.
Qualifications, Skills and Experience:
- Bachelor’s degree in Commerce, Business Administration, Engineering or computer Science or its equivalent.
- Professional Certificate in selling and customer services OR Membership to chattered institute of marketing is an added advantage.
Experience:
- At least 3-5 years Sales experience of durable high-tech goods that require after sales services in fast paced customer focused company.
- Knowledge of telecommunication industry is an added advantage.
- Valid Driver’s license (at least 2 years) is a requirement.
Knowledge, Skills and Competencies:
- Prior knowledge of the MTN products and services;
- Organizational Commitment and Performance Excellence skills.
- Good management report writing, strong presentation and communication skills.
- Strong Emotional intelligence, Teamwork, interpersonal and relationship building skills.
- Financial deal analysis calculations
- Business acumen with a problem-solving attitude
- Computer Skills-MS Office applications, knowledge of CRM software
- Excellent Communication; presentation and negotiation skills.
- Good Interpersonal and Customer Management skills.
- High degree of integrity.
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 22nd April 2025
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