Job Title: Product Development Officer
Organisation: NCBA Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.
Job Purpose Statement
- Provide business and administrative support in the implementation and management of electronic channels to deliver profitable business growth targets.
- Responsible for agents’ recruitment, activation and street marketing focusing on customers, revenue growth and Agent Banking management.
- Provide Product/Solution development, MIS support and assist with customer, vendor and product administrative functions.
Key Duties and Responsibilities:
Financial
- Achieve revenue targets, profitability and growth as per agreed budgets.
- Balance sheet growth and management, driven through Products, Channels, Mobile & Agency Banking.
Customer
- Drive strategic initiatives and activities across products and channels to ensure good quality customer experience.
- Manage and coordinate the Unit’s client engagement efforts and ensure that agents are clear on their contribution and expected outcomes.
- Develop and implement customer centric processes/enhancements to drive service usage.
- Monitor the service satisfaction of agents by conducting internal / external Agent surveys, benchmarking the activities of major market players and cross-referencing market best practices.
- Review, dissect and rectify issues arising from complaints and / or regulatory requirement that may impact customer satisfaction and NCBA’s reputation.
Internal Business Practices
- Initiate and coordinate to promote usage of Mobile and Internet Banking.
- Coordinate with the relevant parties to ensure customer support to channels is given in an efficient and timely manner.
- E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with Bank’s channel strategy.
- Provide product development support to the Cash Management/Trade Finance sales team from product conceptualization, business case documentation, development, testing, packaging and roll-out while liaising with the various stakeholders and project teams.
- Prepare a quarterly transaction throughput analysis based on covenants set for borrowing customers, to ensure promises on the Credit Application are being implemented and met.
- Growing agent network and products usage to achieve transaction volume targets.
- Quality Assurance, Compliance and Control.
Internal Business Processes
- Monitor, identify and mitigate the Unit’s related risks in conjunction with supporting units such as Operations, Information Technology, Risk, Audit, Compliance etc.
- Ensures that standard documents, controls and monitoring measures are in place and complied with in line with the Group policies and countries’ regulations: (KYC, Agency Banking activity reports, internal controls, audits, etc.)
- Suspicious Transactions monitoring.
Qualifications, Skills and Experience:
- A Bachelor’s degree from a recognized University.
Professional:
- Professional qualification in IT/Project Management is an added advantage
- Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc
Desired work experience:
- At least 2 years work experience in banking or related field.
- Experience in customer service and e-banking & cash management products
- Critical – operational knowledge of Channels and or Digital Banking
- Previous experience in a Channel/Digital Banking or Digital Sales role.
Technical Competencies
- Excellent strategic and operational business awareness, with deep understanding of the key drivers, levers, issues and opportunities of Products, Channels and Digital banking.
- Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards.
- Business Development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its channel products.
- Strong customer focus coupled with knowledge of the channels and digital banking offering and its impact on the customer’s business.
- Knowledge of Products, Channels and Digital solutions available globally, their features, applications.
- Thorough knowledge of the regulatory environment and the inter-play with new and existing Product Management and Digital Banking solutions.
Behavioural Competencies
- Resilience – Maintains effective job performance, relationships and personal credibility when under pressure; seeks out and responds positively to constructive feedback; remains motivated, focused and displays a positive attitude regardless of difficult circumstances.
- Integrity – Follows defined codes of conduct and ethical principles in a manner that supports the social, ethical and organizational norms; remains honest and objective and lives the NIC Bank values; creates a sense of trust and goodwill through being motivated to always ‘do the right thing’
- Results/Quality driven – Instils a sense of urgency and motivation to provide superior delivery/output in terms of responsiveness, efficiency and turnaround times; driven to produce high quality work, motivated to achieve own work-related and business goals; drives tasks through to completion
- Pro-active – Continually searches for new ideas and approaches and recommends these; initiates action to achieve goals beyond what is required; solution focused, optimistic and enjoys new challenges.
NCBA Bank Core Value Behaviours
Technical Competencies
Behavioral Competencies
How to Apply:
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.
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