Job Title: Lead Generator (C&B)
Organisation: ABSA Bank
Duty Station: Kampala, Uganda
About ABSA Bank
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Summary: Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.
Key Duties and Responsibilities:
- Engage in Customer Retention and Relationship Management with the expected outcome as follows.
- On an annual basis, agree targets with the head of product houses i.e. cards, Bancassurance and products
- Monitor personal performance on monthly basis and provide feedback to the manager CLM on progress made.
- Manage customer attrition on liabilities, card, bancassurance space
- Manage customer retention on liabilities through activating dormant/inactive accounts, account funding, debit card conversions.
- Support on digital uptake through digital signups
- Support in insurance premium collection through customer call reminders
- Identify cross-selling opportunities for the sales team.
- Provide necessary information and statistics pertaining to retention activities.
- Ensure that all calls are conducted as required and submit call reports after each event detailing the outcome of the calls.
Qualifications, Skills and Experience:
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Deadline: 6th May 2025
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