Job Title: Graduate Trainee – IT Services (No Experience Jobs)
Organisation: Housing Finance Bank
Duty Station: Kampala, Uganda
Reports To: Manager IT Services
About the Company:
Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.
Job Summary:
- To Provide 1st Line support to the Bank internal users in a re-active and pro-active manner for incidents, service requests and change requests logged with the Business Technology department.
- This role is responsible for recording, tracking, prioritizing, escalating and resolving end user incidents, service requests and change requests in a timely manner. The role ensures efficient customer service and positive image of the IT department and the Bank at large.
Key Duties and Responsibilities:
- Act as a single point of contact for phone calls, emails, manage calls that are logged through the Service Desk ticketing system, prioritize, escalate and resolve calls within SLA target.
- Provides 1st line support for all IT services; troubleshoot and solve technical problems on computer hardware, software and network connectivity.
- Provides periodic Service Desk reports on call trends.
- Ensure updated users exist in all Bank systems (review leavers/joiners/movers’ status).
- Follow up with IT support staff and external service providers (service resources) to ensure incidents are resolved in a timely manner and the customer communication is complete.
- Document issue resolution processes and continuously update the knowledge database (KEDB)
- Support the IT Change Management process with logging, tracking and reporting.
Financial Responsibility: None
Qualifications, Skills and Experience:
- Bachelor of Computer Science / Information Technology/ Business Computing/ Information Systems or related field having obtained at least a first class or second-class upper degree and graduated by January 2025.
Skills & Experience:
- Graduated with a bachelor’s degree within the last one year
Business Behaviours:
- Customer service skills
- Superior organization and communication skills, both verbal and written
- Attention to detail
- Positive and constructive attitude towards work
- Good judgement
- Ability to meet deadlines without close supervision
- Commitment to quality
- Impeccable integrity
How to Apply:
Graduates who meet the requirements for the program can submit their applications with a recent CV, copies of academic transcripts and certificates in one pdf file not more than 10MBs to [email protected]
Deadline: 11th April, 2025 at 5:00pm.
Note:
- Only shortlisted candidates will be contacted.
- Female graduates and persons living with disabilities are encouraged to apply
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