Job Title: Manager, Women Banking (Elevate Banking)
Organisation: Ecobank Uganda
Duty Station: Kampala, Uganda
About the Company:
Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
Key Duties and Responsibilities:
Business and Financial Performance
- Execute the effective implementation of the Elevate program.
- Utilize the customer segmentation to drive growth and sustainability of financials and revenues.
- Agree individual annual and monthly targets with all stakeholders/ direct reports.
- Prepare and deliver on approved budgets.
- Identify and initiate business development activities to achieve the set targets.
- Build and maintain productive relationships across units to support the delivery of the Unit’s goals.
- Specially focus on increased cross sell through efficient partnership with SME, Local Corporate, Public Sector, and other stakeholders
- Ensure all due incomes are duly booked and correctly recorded.
- Conduct regular Business performance and profitability reviews.
- Ensure that Management report for the Group is timely and qualitatively prepared.
Client Centricity
- Drive partnering with Women Business Associations in country to build scale in terms of customer acquisition and product utilization/transaction volumes.
- Delivery of non-financial services i.e., financial education, networking etc.
- Push onboarding onto digital platforms and utilization
- Drive excellent customer experience and ensure competitive solutions and products are consistently delivered.
- Establish and sustain a customer-centric business culture, leveraging on people and technology. Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.
Leadership and People Management
- Working with Ecobank Academy, design and implement Ellevate Training.
- Inspire, motivate, and guide team members.
- Foster an environment of collaboration.
- Set, monitor, provide and reinforce overall team performance feedback, including performance improvement.
Process, Control and Operational Performance
- Ensure marketing strategies for the Ellevate Desk are implemented.
- Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
- Ensure operational risk is well managed.
Strategic initiatives
- Portfolio growth to at least 50%
- Effective implementation and positioning the Elevate program as flagship in the country.
- Champion the Ellevate program
- Networking through the setting up and managing the Elevate Emerald Club, should be very active. Development of content for this club with support from Group CMB.
- Lead strategic initiatives that will create business growth for Ellevate Desk.
- Contribution to the annual Ellevate Awards Program.
Qualifications, Skills and Experience:
The applicant should have relevant qualifications
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 7th April 2025
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