Job Title: Head of Operations
Organisation: ASA Microfinance Uganda Ltd (ASA Uganda)
Duty Station: Ntinda, Kampala, Uganda
Reports to: Deputy Managing Director
About Organisation:
ASA Microfinance Uganda Ltd (ASA Uganda) is a for-profit, non-deposit taking Microfinance Institution, operating as a microfinance company and regulated by the Uganda Microfinance Regulatory Authority (UMRA). ASA Microfinance Uganda Ltd is also a member of the Association of Microfinance Institutions of Uganda (AMFIU). ASA Uganda commenced operations in 2013. ASA Uganda is a subsidiary of ASA International, one of the world’s largest international microfinance institutions globally and operates in 13 countries in Africa and Asia. The company was listed in the premium segment on the London Stock Exchange in July 2018.
Job Summary: To oversee and manage all ASA Uganda branches and branch operations.
Key Duties and Responsibilities:
- Direct supervision of all Regional Managers, Area managers and Branch managers.
- Set KPIs and budgets for all regions, areas and branches.
- Oversee day-to-day branch operations.
- Deliver and achieve operational targets as per KPIs and budget.
- Drive business growth through market activations
- Review set policies and processes
- Maintain and optimize operational costs
- Maintain adequate head count in all branches
- Routine monitoring and visits to branches
- Follow up and ensure consequence management for all implicated staff
- Develop with HR staff capacity and succession plan
- Develop a best practice framework bench marked from competitors
- Ensure client satisfaction based on customer surveys
- Ensure staff satisfaction based on employee surveys
- Manage both staff and client churn rate at acceptable levels
Qualifications, Skills and Experience:
- A Bachelor’s Degree in Business Administration, Operations Management, or a related field. A Master’s degree in a relevant field is an added advantage
- 10 years proven experience as an Operations Manager in a similar role in a microfinance sector.
- Strong knowledge of organizational effectiveness and operations management.
- Familiarity with business and financial principles
- Excellent communication and leadership skills
- Strong problem-solving ability
- Experience with budget and financial management
- Interpersonal skills
- Proficiency in MS Office applications
How to Apply:
Applicants who meet the above requirements can send their applications, Curriculum Vitae, copies of relevant academic and professional qualifications, contact details for three (03) professional referees and a day-time telephone number, to the address below:
The Head Human Resource & Administration,
ASA Microfinance (U) Ltd,
Plot 5195 Buye- Kigowa, Ntinda,
P.O. Box 245, Ntinda
Kampala, Uganda
Email: [email protected]
Deadline: Thursday, 17th April, 2025, at 5:00 pm
ASA Microfinance (U) Ltd is an equal opportunity employer and aims to attract and select a diverse workforce, ensuring equal opportunity to everyone, irrespective of race, age, gender, class, ethnicity, disability, location, and religion.
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