Job Title: KYC Officer
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- Accurate data capture on account and customer in all relevant fields in T24 at account opening, re-instation and amendments
- Review of new accounts opened for completeness of KYC documents as per requirements & timely recommend the same for decisioning.
- Archival of processed documents both electronically and to the archives for physical documents.
- Issuance of Daily Accounts opened reports to stakeholders.
- Ensure high quality standards in the KYC Files in adherence to the bank’s policies and procedures.
- Liaise with compliance, relationship managers, ASC manager and other senior stakeholders for KYC Approval.
- Ensure timely identification and escalation of risks in the unit to the line management to facilitate proper incident reporting.
- Develop a good understanding of the overall KYC Operations process and act as a subject matter expert to support the branch teams.
- Embrace continuous change and challenges; handle various initiatives and ad hoc projects as assigned by line management from time to time.
- Query management and resolution of cases in ECRM
- Deliver KYC related trainings to branches & head office teams when called upon.
- Work in close and continuous collaboration with other team members and stakeholders to achieve predefined objectives and resolve any issues during daily tasks
Daily Tasks
- Customer and Account amendment as per customer instructions & documents received.
- Review new accounts for data quality and KYC compliance.
- Issuance of Daily Accounts opened reports with stakeholders.
- Timely response to Chatbot requests
- Timely & accurate response to STO set ups, cancellations, and account Amendments.
Qualifications, Skills and Experience:
- Bachelor’s degree in a business-related field
- A master’s degree or any professional qualification is an added advantage
- At least two years’ experience in banking
- Knowledge of risk management & regulatory compliance requirements
- Excellent customer service, interpersonal & communication skills
- Analytical skills with a keen eye for detail
- Computer skills ie Ms word, excel & powerpoint
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 23rd April 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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