Job Title: Distributor Warranty Administrator
Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)
Duty Station: Kampala, Uganda
About the Company:
CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.
CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.
Job Summary: Support effective distributor & dealer service operations through administering and processing warranty claims, as per manufacturer warranty policies and procedures.
Key Duties and Responsibilities:
- Warranty & SSCs (Special Service Campaigns) administration as per warranty policies & procedures i.e. authorization, tracking and closing repair orders, analyze returned/denied claims etc.
- Process & submit Toyota & Suzuki warranty claims within the ‘timeframe’ to Manufacturer on the related warranty systems (OASIS & SCAN).
- Maintain up-to-date and accurate warranty documents’ records as per requirements.
- Coordinate with Finance Credit Department to ensure all warranty claims are settled.
- Order & manage warranty materials’ stock – Booklets, Parts Tags, Flat Rate Manuals.
- Coordinate all parts and fuel recovery requests & ship requested parts/fuel back to the manufacturer.
- Prepare periodic service menu, service plan and maintenance plan pricing and submit for approvals.
- Ensure and maintain an up-to-date Service Plan Database.
- Prepare and update internal service pricing i.e. Pre-Delivery Inspection, Free Service etc.
- Prepare & submit reports to Management.
Qualifications, Skills and Experience:
- Bachelor’s degree/Diploma in Automotive/Mechanical Engineering.
Specific experience, knowledge & skills required
- At least 2 years’ experience in the automotive industry, preferably in a workshop setting.
- Automotive product knowledge especially the Toyota and Suzuki vehicle brands.
- Knowledge of manufacturer warranty policies and procedures.
- Tech savvy with proficient computer skills, especially MS Excel and Word.
- Interpersonal skills.
Behavioral & specific personal attributes
- Relationship building capabilities.
- Dependable
- Resilient
- Taking ownership and Results driven.
How to Apply:
All candidates should apply online at the link below. Please attach your curriculum vitae and academic transcripts/certificates as one document.
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