Job Title: Claims Analyst OMLAU
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
About the Company:
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Key Duties and Responsibilities:
- Resolving claims efficiently and fairly in a manner that promotes the company’s brand values and provides consistently high standard of customer service across the whole organization.
- Registering all claims as they come in for processing.
- Investigating the nature of the claims where necessary and determining insurance policy coverage and reserving.
- Working closely with the other team members including legal consultants and escalating matters as appropriate within timelines.
- Maintenance of proper records with details of the claims processed, paid and outstanding.
- Providing weekly and monthly claims reports for management consideration.
- Notification to Reinsurance Officer in respect to recoveries.
- Follow up to obtain full documentation pertaining claims
- Follow up of all claims to ensure timely payments
- Follow up of Discharge vouchers sent to clients
- Coordinate review meetings with both clients and company to monitor services
- Undertake any other duties as required commensurate with the level of the position.
Qualifications, Skills and Experience:
- A bachelor’s degree in actuarial science or any business-related courses. Professional qualifications such as ANZIF, ACII, DIP CII, AIA DIP-ITC will be an added advantage.
Experience:
- 5 years’ work experience in underwriting and claims.
- Practical knowledge of life Assurance business functions and operations and awareness of relationships between functional areas of operation.
- Ability to work efficiently and methodically to effectively manage caseload and use own initiative.
- A willingness and ability to learn given that the law changes over time and keeping abreast of new case law and groundbreaking decisions that give the company an advantage when defending claims.
Skills and competencies.
- Attention to detail
- Strong analytical skills in order to be able to assess the merits of any claim and understand the liabilities of insured clients.
- Computer skills
- Communication and interpersonal skills
- Self-organisation skills
- Prioritisation skills
- Ability to work with minimum supervision
- Handles a variety of coverage with a defined loss potential. Reviews and proceses claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorised authority.
Skills
- Action Planning, Action Planning, Analytical Thinking, Brand Values, Business, Business Functions, Case Law, Claims Management, Claims Reporting, Claims Settlement, Codes of Conduct, Communication, Customer Follow-Ups, Customer Service, Customer Service Standards, DataCompilation, Data Controls, Decision Making, Documentations, Executing Plans, Financial Auditing, Insurance, Insurance Claims, Insurance Claims Investigations, Insurance Product Management {+ 16 more}
Competencies
- Action Oriented
- Collaborates
- Drives Results
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
How to Apply:
All candidates should apply online at the link below
Deadline: 28th April 2025 by 23:59
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