Job Title: CDD & Liability Operations Officer
Organisation: Standard Chartered Bank
Duty Station: Kampala, Uganda
About the Company:
Standard Chartered Bank Uganda Limited is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services.
Job Summary: Client Due Diligence is a critical element of the Group’s framework for managing financial crime (including, where relevant, reputational, and regulatory) risks and to ensure that the Group reasonably knows its client at the time of on-boarding and through the life cycle of the Client relationships.
Exceptional Management Framework (EMF) Reports and Analytics Exceptions:
Review the monthly reports and action on the items picked by the Exceptional Management Framework (EMF) teams.
- Identify the requirements needed from the monthly exceptions.
- Communicate to clients for requests that require client intervention.
- Ensure letters are sent to the client’s registered email address held on file and the RMs are copied in the communication for noting.
- Monitoring and responding to client communication sent to the generic email.
- Receive documents from clients to clear any deficiencies identified and then submit for Checking & approval from the Wealth & Retail Banking Chief Operating Officer (WRB COO) and Head of Onboarding, Uganda.
- Prepare static data amendment forms upon receipt of the documents from the clients and ensure these are scanned to Global Business Services (GBS) for completion.
- Follow up and ensure all cases forwarded to GBS for static data amendment and ensure that all updates are completed within agreed Turn Around Time (TAT).
- Bring to the attention of the Wealth & Retail Banking Chief Operating Officer (WRB COO) and Head of Onboarding, Uganda escalations regarding Turn Around Time (TAT) breaches for appropriate action.
- Confirm completion of the static amendments and update the trackers.
- Closely Work with the different stake holders like the Branches, frontline team, and Management regarding any exceptions that need their intervention.
- Place Hard holds for the clients who have not responded in the stipulated time
- Initiate Removal of Hard holds for the clients who have responded with the required documents.
- Share the status update reports with the EMF team and seek approval from Wealth & Retail Banking Chief Operating Officer (WRB COO) and Head of Onboarding, Uganda if there are items that require exclusion from the report.
- Responding to any queries that may arise in relation to the Exceptional Management Framework (EMF) reports.
Key Duties and Responsibilities:
Unclaimed Account Management
- Receive the list of unclaimed accounts and confirm which ones are due for transfer to Bank of Uganda
- Check all the memos sent along with the list of unclaimed accounts for transfer and confirm that all is correct.
- Seek approval from the Country Chief Operating Officer (COO) for transfer of funds to Bank of Uganda.
- Perform checker role once the unclaimed lists have been scanned in the system and references shared.
- Follow up to ensure that the unclaimed transfers are completed within the timeline.
- Identify the list of accounts that are due for advertising in the print media which in line with the process.
- Review the list and confirm that the data is correct.
- Obtain all the approvals from the different stake holders.
- Follow up to ensure that the unclaimed lists of accounts are fully advertised in the print media and the same archived as per the process and procedures.
- Handling requests concerning retrieval of unclaimed funds from Bank of Uganda (BOU).
Deposit Protection Fund (DPF) Quarterly Reporting
- Requesting for Data dump
- Following up to ensure data receipt.
- Reconciling the data
- Obtaining the approvals
- Sending the report to Deposit Protection Fund (DPF)
Governance Activities
- Prepare risk forum packs & risk papers to present in in the different risk meetings
- Prepare the board paper for Politically Exposed Persons (PEPs) on a quarterly basis.
- Attend to all Client Experience Management System (CEMS) complaints within Turn Around Time (TAT).
- Review and update issues status in Issue management system.
- Blocking and unblocking of Garnishee /Court orders from Legal.
- Response Validation of Monthly Control Sample Test (CST) checks by the group Governance teams.
- Business support –response to incoming Client Due Diligence (CDD) queries, processes, Global Name Screening (GNS) performance for different units, documents retrieval from the Client Due Diligence (CDD) systems
- Awareness of process and changes/training front line on the process change and expectations on Client Due Diligence Anti Money Laundering (CDD AML) issues.
- Group sensitive client reviews Individual Banking (IB) and Business Banking (BB)
- High Net worth client’s management.
- Responding to Control Sample Test (CST) requests from Business Risk Management (BRM) team
- Agent Banking creation and management
- Monthly review and management of minor accounts (Safari Junior) who have turned 18 years of age.
- Deferral process tracking and management.
- Monthly dashboard monitoring for overdue on Periodic and Trigger reviews with the Group MI team
- Handling of Post investigation RFI backlog (Business Banking (BB) and Individual Banking (IB))
- Cap model and Key Performance Indicators (KPI) compilation.
- Checker role for items scanned from the maker.
- Any other duties assigned including Remediation projects that may arise.
Strategy
- Work closely with business stakeholders in executing tasks associated with Anti Money Laundering (AML)/ Client Due Diligence (CDD) requirements.
- Ensure Implementation and monitoring of controls within the business unit to meet regulatory and internal requirements.
- Ensure proper functioning of day-to-day controls placed in the Unit.
- Undertake Training and awareness in the different Wealth Management & Retail Banking (WRB) units in line with Anti Money Laundering (AML) /Client Due Diligence (CDD)
Business
- Through the Line Management, provide business management with professional advice on all aspects relating to breaches and irregularities that border on AML.
- Effectively identify and escalate, mitigate and resolve risk matters.
- Provide suggestions to improving and simplifying processes and opportunities for automation.
- Attend to any adhoc issues assigned or delegated by my line manager.
Qualifications, Skills and Experience:
Risk Management
- Clear end-to-end ownership of processes and risks
- Ensure Timely risk anticipation and escalation to the Line Management
- Continuous learning from losses, near misses and external events
- Standardization and simplification of work
- Ensure good conduct is maintained.
- Complete all the Electronic learnings with no Overdues.
Governance
- Follow all the monitoring controls within the unit to meet regulatory and internal requirements
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- University Degree
- Good analytical, interpersonal & Computer appreciation and application skills
How to Apply:
All candidates who wish to join Standard Chartered Bank should apply online at the link below.
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