Job Title: Business Development Officer – Direct Business UIC
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
About the Company:
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Job Summary: To manage strategic and operational activities in agency services to enable the company achieve its corporate goals of growth, profitability and customer services.
Key Duties and Responsibilities: The following key outputs are required from this role.
- To develop and roll out new distribution channels in consultation with strategy and innovation managers on innovative channels like M-channels, E-channels, distribution partnership, retail centers and outlets.
- To provide advice on potential products and services for the company to respond to business opportunities adequately on a timely basis.
- To prepare tenders and bids for both new and renewal business for GI i.e. Direct, agency, and medical business.
- To prepare and maintain a tenders/bids pipeline for both new and renewal business and ensure to follow up for closure of business under the direct business and agency channel.
- To assess the required information by coordinating response material from all parties involved and maintaining completeness of submission brought forward.
- To manage timely provision of graphic designs and visual presentations both in hard copy and digital versions of the response documents within set deadlines.
- To manage feedback from purchasers when tenders are unsuccessful to improve in future submissions.
- To attend Pre-bid Meetings and correspondences with purchasing authorities.
- To ensure return and cancellation of bid securities that have expired.
- Respond to quotation requests in a timely manner.
- Develop prospects into new GI business and thus promote business growth
- Establish and cultivate relationships with staff, clients and other UAP OM business partners.
- Use and update the reporting format daily with activities undertaken by self or as advised by the supervisor.
- Represent UAPOM in business development meetings with prospective clients.
- Respond to arising customer service issues in GI business development.
- To maintain and report on a pipeline for both new and renewal business for GI direct business
- To grow the direct book sustainably by bringing cost effective business and ensure that the business has growth strategies to maintain the business with a good loss ratio.
- Assist the Business Development Manager-GI to execute the GI business Development strategic initiatives
- To prepare bid documents according to the respective tender requirements to ensure timely submission of Bids and attendance to bid clarification requests.
- Monitoring of the bid management in order to ensure it is aligned with the organization’s requirements
- To source Tenders and RFQ’s relevant solutions and products sold by the company under the direct and agency channels.
- To coordinate the development of tenders/proposal documents and arrange to deliver the response documents to the client within defined deadlines.
- To maintain a robust direct business sales pipeline and liaise with all internal staff and intermediaries for direct business opportunities
- Carry out needs assessments and support the product development team with insights and recommendations to create customer responsive solutions
- Create strategic partnerships to drive direct business and ensure efficient management of business relationships with sister companies under the group
- To implement Integrated financial services agenda and ensure continuous engagement with IFS partners.
- To coordinate all administrative functions relating to the RFQ process.
- To maintain an effective records management system of all current company documentation required in tenders.
- To maintain a status report of generic proposals and work closely with the Business Development Manager to ensure they are reviewed, revised and approved.
- To coordinate tender reviews and deadlines by adjusting them to the frameworks given by the customers
- The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and it subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
- Any other duties assigned from time to time
- Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.
Data Collection and Analysis
- Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Information and Business Advice
- Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
Document Preparation
- Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Insights and Reporting
- Extract and combine data to generate standard reports.
- Customer Relationship Management / Account Management
- Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Financial Advice
- Conduct comprehensive financial planning and advice services for more complex client situations.
Sales
- Deliver mostly routine sales support services.
Operational Compliance
- Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Qualifications, Skills and Experience:
- Bachelors Degree (B): Business Administration (Required), Bachelors Degree (B): Management (Required)
Skills
- Account Development Strategies, Account Development Strategies, Accounting, Accounts Development, Action Planning, Bidding Process, Business, Business Development, Business Growth, Business Opportunities, Business Relationships, Business Sales, Codes of Conduct, Computer Literacy, Consultation, Customer Due Diligence (CDD), Customer Follow-Ups, Customer Queries, Customer Relationship Management (CRM), Customer Relationships, Customer Service, Data Analysis, Database Reporting, Data Compilation, Data Interpretations {+ 37 more}
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
How to Apply:
All candidates should apply online at the link below
Deadline: 28th April 2025 by 23:59
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