Job Title: Installation and Maintenance Lead – Home Broadband
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
About the Company:
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Key Duties and Responsibilities:
- Develop ODU installation organization i.e. territory dimensioning in line with sales clusters with requisite governance through supervisors with optimal span of control.
- Job tickets SLAs as defined e.g. 3 hours installation, 4 hours relocation and recovery, 2 hours fault/ repair ticket post confirmed schedule.
- Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installer supervisor on Zoom/ Teams to ensure ways of work governance metrics are in place.
- Establish departmental process for installations maintenance and enforce strict adherence.
- Management of CWIP to deliver on installation equipment not to be obsolete in warehouse.
- Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work.
- Ensure all necessary documentation for regulatory compliance is adequate and readily available.
- Keep track record of the routers leased to customers and ensure recovery for non-compliance customers is done as per the company guidelines.
- Accountable on stock availability to installers at warehouse and Airtel shops, reconciliation any other stock management issues in the channel.
- Collaborate with Supply Chain Management Team, validate requests and raise the purchase of ODUs, installation equipment based on agreed standards.
- Provide support and ensure effective process management of service provider and installer vendors.
- Establish procedure from improving roll out, maintenance and removal of ODU and other equipment.
- Ensure and coordinate various activities with Supply Chain Management for warehousing and dispatching of installation elements to specific locations.
- Track and follow up on equipment delivery for ODU rollout (Local and imported).
- Installer Team Management.
Qualifications, Skills and Experience:
- University degree in Telecom Engineering, Networks, Technical or Electrical or equivalent qualification.
- Professional Qualification in Project Management Techniques.
- IT Literacy and business education, an added advantage .
- Able to operate in a performance driven organization.
- Minimum 5 years’ experience in technical role Telecom/ DTH/ ISP.
- Category Understanding – Understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc.
- Latest technology and processes used in related industries such as Satellite TV, Computer peripherals etc.
- Proven team Leadership skills – Ability to influence and get things done quickly is critical.
- Resilience and ability to deliver against stretch targets.
- Strong entrepreneurial spirit.
- Analytical skills and ability and strong Commercial Acumen.
- Building team skills as this is new business.
- Proficient with Microsoft Office Suite or related software.
- Able to operate in a performance driven organization.
- Good organizational and teamwork skills (ability to get the best out of the team).
How to Apply:
All suitably qualified and interested Candidates are invited to apply online at the link below.
Deadline: 25th April 2025
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