Job Title: Agent Banking Consultant, Eastern, Northern and Western Regions
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
About the Company:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: To grow the dfcu agent Banking channel, monitor the agent network and enforce compliance with the BOU Agent Banking guidelines.
Key Duties and Responsibilities:
- Drive business growth through agent and customer acquisition.
- Monitor and supervise agents to ensure compliance.
- Maintain an active agent network in order to meet the minimum agent utilization target.
- Act as first level of support to agents and customers in order to resolve agent and customer queries.
- Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
- Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
- Prepare reports on branch/regional Agent performance and share with relevant business stakeholders in order to achieve an active agent network.
- Carry out competitor analysis to improve product/ service features.
- Identify new market opportunities to support the channel’s expansion.
- Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
- Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
- Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
Qualifications, Skills and Experience:
- Minimum banking experience of 1 year.
- Knowledge and understanding of banking operations and processes.
- Ability to effectively work within a team-oriented environment.
- Strong analytical skills; both quantitative and qualitative
- Customer service oriented
- Proactive approach to work with
- Knowledge of Microsoft tools
- Good typing skills with speed and accuracy
- Good selling skills
Behavioural Competencies Required
- Reliably accomplishes work expectations; is well organized and productive.
- Gathers, organizes, and applies knowledge.
- Adds value to our customers and behaves with integrity and commitment.
- Is aware of personal impact on others and adjusts accordingly.
- Understands and appreciates others, acts in a mature and professional manner.
- Displays a growth mindset; takes initiative to learn, develop, adapt & apply.
How to Apply:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates, to the email address indicated below:
Deadline: 8th April 2025
NB: Only short-listed candidates will be contacted.
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