The Ugandan Jobline

Job Title:  Call Center Agents (Several No Experience Diploma Jobs)

Organisation: Silver-Dean Co. Ltd

Duty Station: Kololo, Kampala, Uganda

About Organisation:

Silver-Dean Co. Ltd offers reliable, competent, efficient and value-added consultancy services to our varying clients at very competitive rates. While offering such quality consultancy services, we value and maintain the highest professionalism, unmatched ethical and moral standards.

Key Duties and Responsibilities:

• Handling inbound and outbound calls.
• Resolving customer inquiries.
• Providing product or service information.
• Maintaining high customer satisfaction levels.

Qualifications, Skills and Experience:

• A diploma or degree in customer service, business, or related fields.
• Previous experience in a call center or customer service role.
• Strong communication skills, both verbal and written.
• Ability to speak fluently in English; knowledge of local languages is an added advantage.
• Problem-solving skills with a customer-first attitude.
• Ability to work under pressure and handle challenging situations calmly.
• Computer literacy: Proficiency in Microsoft Office and CRM systems.
• Flexibility to work in shifts, including evenings, weekends, and holidays as needed.

Benefits

• Competitive salary. (Ugx 420,000 – 480,000)
• Health insurance and other employee benefits.
• Ongoing training and development opportunities.
• A dynamic and inclusive work environment.
• Opportunities for career growth

How to Apply:

Send your CV to hr@silver-deangroup.co.ke with the subject line “Call Center Agent – Uganda.”

People fluent in Runyankole, Rukiga, Rutoro, Runyoro, and Lugbara languages are encouraged to apply.

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