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Job Title:   Merchant Support Advisor- Card Acquiring

Organisation: ABSA Bank

Duty Station: Kampala, Uganda

About US:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Job Summary:   The merchant support advisor is responsible for the retention of existing and growth of new customers.  Each merchant support advisor to pro-actively manage all merchants in their area of execution. Some will cover vast areas according to merchant segmentation and will therefore need to be flexible to travel as required by the business and be able to deal with customers remotely.

To proactively recruit profitable new business and establish, manage and develop long term, Profitable Relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve business objectives and goals.

Key Duties and Responsibilities:

Business Growth and Retention

• Proactively create and develop business relationships with companies
• Build close working relationships with other internal teams, external key business influencers to create business opportunities
• Identification of cross sale opportunities and introduction of leads to other functions within Absa.
• Implement activities to deliver value added products and services, generating increased income and revenue from existing merchants
• Negotiate pricing and contracts with customers, engaging line managers at senior management or director level if called for towards the achievement of business objectives.
• Make sound commercial judgments in order to retain and fully develop customer base

Customer Contact

• Customer contact is at low and medium management levels and involves discussions and negotiations with customers on commercial and operational issues
• The role holder is responsible for managing and responding to customer requirements, queries and complaints
• Establish, build and maintain ongoing relationships with customers to develop and protect business income
• Develop a deep understanding of the needs and requirements of customers’ businesses
• Provide evidence of customer demand to influence new products / enhancements / solutions
• Apply knowledge and skills in resolving any challenges the merchant may face when using the Point-of-Sale terminals. It is Important that each MSA knows PDQ functionalities and acquiring systems to be able to manage customer expectations during their visits.
• Maintain and understand the business environment in which the customer operates

Planning and Execution

• Responsible for developing a personal sales plan to achieve targeted objectives and goals
• Personal time management of day to day activities to maximize return on resources
• Keeping fully updated on customer activities, challenges and demands in line with business demands.
• Constant evaluation of portfolio to achieve profitability and culling process
• Governance and Control
• Ensure compliance  to Bank controls , policy , service standards and procedures as laid down by the bank

Qualifications, Skills and Experience:

Technical skills/competencies

• Communication skills
• Sales Management skills
• Planning
• Interpersonal skills
• Sales skills
• Negotiation skills

Knowledge and Expertise

Essential

• Full and extensive knowledge of Cards products and services
• Working knowledge of Cards industry dynamics, interchange.
• In-depth knowledge of competitor solutions.
• Knowledge of the Business to Business sector.
• Fully aware of industry trends.
• Working knowledge and practical understanding of Law legislation and regulations as they apply to the local market.
• Knowledge of card processing.

Preferred

• Knowledge of relevant third party suppliers (e.g. technology)
• An up to date knowledge of industry related developments
• Experience, qualifications and other requirements specific to the role

Essential

• 3 years minimum sales experience with a proven track record of achievement and high performance
• Proven success rate in negotiation in a corporate environment

Preferred

• May have experience in the Business to Business Financial Services Sector
• Knowledge of the Cards industry would be an advantage but not essential

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

Click Here

Deadline: 6th March 2025

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