Job Title: Member Relations Specialist
Organisation: Joyous Times Company Limited (JTCL)
Duty Station: Kampala, Uganda
About Organisation:
Joyous Times Company Limited (JTCL) is an innovative and socially responsible organization committed to making a positive impact in Uganda’s healthcare landscape. As an established company, we have a deep understanding of the pressing challenges faced by communities in accessing critical medical resources. Our commitment to improving lives and promoting a healthier society has led us to undertake the ambitious Project that specializes in the supporting organisations in promoting Health, Productivity and Teamwork in their workplace.
We are seeking innovative, committed individuals who can work under minimum supervision in a fast paced environment.
Key Duties and Responsibilities:
Sales & Revenue Growth
- Oversee daily sales operations and ensure sales targets are met or exceeded.
- Develop and implement sales strategies to drive revenue growth.
- Monitor sales performance metrics and prepare reports for management.
- Identify and capitalize on market trends and opportunities.
- Drive upselling and cross-selling strategies to maximize profitability.
Team Leadership & Supervision
- Manage, train, and mentor a team of sales representatives.
- Conduct regular team meetings to discuss sales goals, strategies, and performance.
- Assign sales quotas and territories to the team based on market analysis.
- Monitor individual and team performance, providing coaching and feedback.
- Foster a high-performance culture and motivate the sales team to achieve goals.
Customer Relationship Management
- Maintain strong relationships with key customers and clients.
- Address customer concerns and resolve issues to ensure satisfaction.
- Implement customer retention strategies and loyalty programs.
- Monitor customer feedback and suggest improvements to products or services.
- Work with the marketing team to develop promotional campaigns.
Sales Operations & Reporting
- Track sales activities, maintain accurate records, and generate reports.
- Analyze sales data to identify trends and areas for improvement.
- Prepare and present sales forecasts and budgets.
- Ensure compliance with company policies and industry regulations.
- Manage inventory and coordinate with warehouse teams for stock availability.
Training & Development
- Organize training sessions for sales representatives on products, sales techniques, and customer service.
- Keep the team updated on industry trends and competitor strategies.
- Develop onboarding programs for new hires and ensure a smooth integration into the team
Qualifications, Skills and Experience:
- A minimum of a Degree in any business related discipline or humanities.
- Additional post graduate training in marketing, sales or customer relations is required.
- Applicants who hold partial or full professional marketing qualifications i.e CIM will have an added advantage.
- At Least three years of related work experience.
How to Apply:
Send your application with updated CVs to the Email: [email protected]. ONLY shortlisted candidates will be contacted on the contact telephones indicated in their CVs.
Deadline: 18th April 2025.
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