Job Title: Front Desk Officer
Organisation: NFT Consult Limited
Duty Station: Kampala, Uganda
About the Company:
NFT Consult Limited is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.
Key Duties and Responsibilities: Our Client is looking for an individual to run the front desk an initial. The Front Desk Person maintains a daily presence at the Clinic and is responsible for the following duties:
Patient Reception
- Handles all incoming calls from patients regarding appointments and any other inquiries;
- Attends to all patients that come to the clinic during the day including emergencies, walk-ins and appointment patients;
- Ensures that Patients fill and sign all the necessary paperwork on arrival at the reception desk;
- Informs the treatment teams about the patients that have shown up for the appointments.
- Schedules/confirms, taking queue from the Chairsides the next appointment for the patients before they leave;
- Checks in insurance patients and records their dental covers before the doctor sees them.
- Follow up on patients seen the previous day through phone calls and sms and share feedback from the patients with the treating Doctors
Patient Schedules
- Schedule appointments for patients via phone calls or sms, emails, and WhatsApp messages;
- Call/SMS/Whatsup patients to confirm upcoming appointments two days in advance;
- Calls 5 minutes before appointed time to ascertain whether the Patient will be on time for the scheduled appointment, informs the Doctor where a Patient is running late and or reschedule the appointment where necessary;
- To follow up on all cancelled and missed appointments, keep quick call lists, fill broken slots, and reschedule all cancelled appointments.
- Scheduling and coordinating the doctors’ schedule efficiently and efficiently, managing dentists’ time with the assistance of the chairside nurse and mitigating lengthy patient waiting times.
- Continuously updates changes to the schedule and coordinates patient flow.
Recalls
- Make recall interactions through phone calls and messages reminding patients to come in for their six-month check-up and cleaning dental appointments and aiming at increasing productivity for the clinic in the long run.
Patient Information
- Data entry- Updating patient records in the Open Dental management software with accurate and current information, including contact details including name, age address, phone number and medical history.
- Ensuring that patient information is kept confidential and secure.
- Support to the Financial Team
- Works with the financial team to conduct patient billings, ensure that all payments have been collected and address any billing discrepancies.
Reports
- Daily Schedule; Printing and pinning up the daily schedule
- Daily Patient Flow Report Preparation of a daily report regarding patient flow to account for missed, cancelled, walk- in, emergency appointments rescheduled quick call list and patient concerns.
- Weekly Recall Lists; Preparation of recall lists of patients who are due for regular checkups or follow up appointments.
Qualifications, Skills and Experience:
- A Bachelor’s Degree in a relevant field
- 1-2 years of experience in the same role in a very similar environment
- Excellent interpersonal, verbal and written communication skills;
- Excellent customer service skills
- Outstanding organizational skills with a strong attention-to-detail;
- Self-starter with a proven ability to take initiative and be a problem solver;
- Team-oriented with strong integrity and professionalism.
How to Apply:
All suitably qualified and interested candidates should apply online through the NFT jobs portal.
Deadline: 28th March 2025
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