Job Title: Customer Care Team Leader
Organisation: Kampala Hospital
Duty Station: Kampala, Uganda
About the Company:
Kampala Hospital is a privately-owned hospital that was established in 2007. Our mandate was and is to bring non-existent services to the countries that were often sought by many people who frequently moved abroad to seek quality medical care.
Job Summary: We are seeking an experienced and dynamic Customer Care Team Leader to oversee and supervise our Administrative Assistants, ensuring smooth front desk operations and a seamless patient experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to enhance service delivery and operational efficiency. Joining Kampala Hospital means being part of a reputable and growing healthcare institution that offers competitive compensation, professional development opportunities, and a supportive work environment.
Key Duties and Responsibilities:
- Supervise and manage the team of Administrative Assistants, ensuring high performance and efficiency.
- Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries.
- Ensure a seamless and positive client experience by maintaining excellent customer service standards.
- Train, mentor, and evaluate administrative staff to enhance their performance and service delivery.
- Handle complex patient concerns and escalate issues as needed.
- Develop and implement customer service policies to improve hospital operations.
- Collaborate with various hospital departments to streamline administrative processes.
- Monitor and report on front desk performance, providing recommendations for improvement.
Qualifications, Skills and Experience:
- Degree in Public Administration, Business Administration, Customer Service, or a related field.
- At least 3 years of experience in a supervisory customer service role, preferably in a healthcare setting.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative tools.
- Ability to multitask, work under pressure, and resolve conflicts professionally.
- Strong problem-solving skills and a proactive approach to service improvement.
How to Apply:
Interested candidates should submit their applications, including a detailed CV and relevant academic documents, to [email protected] with the subject line Customer Care Team Leader Application.
Deadline: 21st March 2025
NB: Only shortlisted candidates will be contacted.
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