Job Title: Relationship Manager, Diaspora Banking
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities: :
- To grow market share for the diaspora segment by building an effective sales plan for an increased customer base, assets, liabilities, earnings and usage of diaspora bank products and services.
- To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share.
- Plan, manage and execute campaigns in international markets with high customer potential.
- Develop and execute appropriate plans to retain and grow the bank’s strategic partnerships within the diaspora market.
- Analyze market intelligence across competitors, global markets and champion development of innovative products for the diaspora clientele.
- Drive quality service delivery to Diaspora customers through the agreed bank service level agreements.
- Create product awareness through training programs, support to the bank staff and sales team with an aim of increasing product uptake.
- Maintain a quality diaspora portfolio within the acceptable credit risk exposure.
- Onboard additional digital International Money Transfers to ease diaspora customer journey
- Prepare and maintain appropriate management and regulatory report.
Qualifications, Skills and Experience:
- Business Administration or related business course
- 3 Years banking experience work experience in
- Customer Relationship Management skills at least 2 years in Diaspora Banking
- Sales and business development Skills
- Compliance and risk management skills
- Market and product management
- Stake holder management
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 20th March 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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