Job Title: Third Party Team Leader – Market Research.Business Intelligence (Contract)
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Team Leader – Market Research
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.
Job Summary: Coordinate the delivery of Market Research activities through effective leadership and supervision of Market Research Assistants Team.
Key Duties and Responsibilities:
- Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting.
- Prepare research reports as and when required
- Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential.
- Perform Quality checks and implement measures to improve performance levels and meet objectives
- Submit reports on performance of the assigned market research assistants/agents.
- Audit research assistants’ system access and activities that are risk prone
- Monitor research assistants’ activities and provide real time feedback
- To implement motivational programs to keep morale and retention high.
- Participate in the Market Research & Insights special projects as required.
Qualifications, Skills and Experience:
- Bachelor’s degree in marketing, Social Sciences, Statistics or any related course
Work Experience
- 2 – 3 years’ experience in a call centre environment
Attributes and Skills Necessary Skills:
- High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles.
- Proficient with MS Office application especially Excel and Power Point
- Proficient in Data Analysis
- Telecommunications industry trends.
- Risk Management
- General Technical knowledge of handsets and connectivity
Behavior Attributes
- Good Communication skills
- Interpersonal skills
- Team player
- Troubleshooting & Problem-solving skills
- Coordination Techniques
- Interpersonal skills.
- Telephone etiquette
- Enthusiastic, upbeat personality; mature, professional demeanor
- Negotiation skills
- Commitment to quality, customer service and high performance
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 7th March 2025
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