Telesales Team Leader Careers – M-KOPA

Job Title:    Telesales Team Leader

Organisation: M-KOPA

Duty Station: Kampala, Uganda

About the Company:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   As a Telesales Team Leader, you will motivate and empower your team, driving performance and fostering a dynamic, results-oriented environment.

Key Duties and Responsibilities:

• You will guide and support our outbound telesales team to achieve customer retention targets. You’ll play a key part in ensuring the success of our campaigns, maximizing conversion rates, and driving revenue growth.
• Beyond hitting targets, you’ll be responsible for maintaining top-tier quality standards—making sure every customer interaction is accurate, compliant, and professional. You’ll also take an active role in coaching and training your team, helping them sharpen their skills and bridge any gaps.
• Clear and timely communication will be crucial, ensuring that everyone is aligned and well-equipped to perform at their best. Regular team briefings and performance reviews will be part of your routine, keeping everyone focused and on track.
• This is an onsite role in Uganda reporting to the Head of Operations.

Qualifications, Skills and Experience:

• To thrive in this role, you’ll need a diploma in business administration, marketing, communications, or a related field. Experience-wise, we’re looking for someone with at least two years in telesales, customer service, or sales management.
• Strong leadership and team management skills are required—you should be able to motivate and inspire your team to exceed expectations while delivering exceptional customer service. Analytical skills will also be key, as you’ll need to interpret data, spot trends, and make informed decisions to boost performance. Familiarity with CRM systems and relevant software will be an added advantage.
• If you’re a results-driven leader who is passionate about sales, team development, and customer experience, this is your chance to make an impact.

How to Apply:

If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!

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