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Job Title:    Front Desk Assistant (No Experience Jobs)

Organisation: Norvik Hospital

Duty Station: Kampala, Uganda

About US:

Norvik Group (Hospital and Enterprise) owns Norvik Enterprises Ltd, one of the leading Importers and distributors of pharmaceutical & medical products in Uganda and Norvik Hospital.

Job Summary:   A Front Desk Assistant in a hospital setting plays a crucial role in the smooth operation of the facility by acting as the first point of contact for patients and visitors. Their responsibilities typically include administrative and customer service duties, ensuring that patients and their families feel welcomed, informed, and well-assisted throughout their visit. Below is a typical job description for a Front Desk Assistant in a hospital setting:

Key Duties and Responsibilities:

• Greeting and Assisting Patients: Welcome and direct patients, verify personal and insurance info, and assist with check-ins.
• Appointment Scheduling: Handle phone calls to schedule, reschedule, or cancel appointments and ensure smooth record transitions.
• Administrative Support: Maintain and update patient records, manage paperwork, and keep office supplies stocked.
• Communication and Coordination: Act as a liaison between patients, healthcare providers, and administrative teams; communicate appointment reminders and follow-ups.
• Patient Confidentiality: Ensure strict adherence to regulations and secure handling of sensitive information.
• Handling Emergencies: Direct patients to emergency services or alert the medical team when necessary, staying calm in urgent situations.
• Skills: Strong communication, organizational, and time management skills, proficiency in office software, attention to detail, and ability to work well in a team.

Qualifications, Skills and Experience:

• Candidates with customer service experience, whether in healthcare or other industries like retail, hospitality, or office administration.
• Experience in a healthcare setting, such as working as a receptionist or office assistant, is advantageous.
• Familiarity with scheduling, patient coordination, and administrative tasks is highly valued.
• Additionally, prior experience in a front desk or administrative role, even outside healthcare, demonstrates the ability to manage office environments and interact with clients or patients effectively.

How to Apply:

All interested candidates should send their applications addressed to the Norvik Group HR & Administrator, P.O Box 21034 Kampala attached with CVs all in one file. Applicants should only send email to hrofficer.norvikhospital@gmail.com hra.norvikhospital@gmail.com

Deadline: 7th February 2025

Hand delivered applications shall not be accepted.

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