The Ugandan Jobline

Job Title:  Merchant and Card Support Officer

Organisation: KCB Bank Uganda Limited

Duty Station: Kampala, Uganda

About the Company:

KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

Key Duties and Responsibilities:

• Creation and configuration of merchant POS machines and set of e-commerce merchants.
• Support the Branch Digital Channels officers in the field through troubleshooting and escalating any concerns regarding the merchant system.
• Receive, review, enrol, onboard, and maintain E-commerce and POS merchants in the system.
• Repair and replace any faulty POS machines in circulation.
• Injection and installation of POS machines with updated software and conducting tests on the functionality of the machine before issuing them out.
• Handling all queries, escalations, and feedback mechanisms for issues to and from the different departments and teams in the Bank regarding merchants and card business.
• Monitor and follow up to ensure the connection gateway and access point name (APN) network is functional as expected.
• Ensure adherence to bank policies, procedures, BOU regulations and guidelines.
• Project support on any development in the card and merchant space.
• Card stock management in the bank network through ensuring that all the branches have enough stock and that the central card store is within the required stock levels.
• Vendor management through ensuring timely payments are made to vendors and any concerns are addressed.
• Develop, implement, and enforce merchant and card Operations policies, processes, and procedures.
• Drive product uptake of credit cards, debit cards and Merchant business through coming up with activity initiatives for key the channels in the unit.
• Develop Standard Operating Procedures to guide the running of the merchant and card business.

Qualifications, Skills and Experience:

• Bachelors degree in a business related course, certificate in digital service is an added advantage.
• 2 years experience in Card or digital channels.
• Strong knowledge of the Bank’s processes and procedures especially in the Retail space; Card and Merchant business.
• Good understanding of KYC information requirements
• A proven track record in coordinating compliance, review and update of digital asset policies and procedures.
• Experience in customer service, card and merchant business or a similar role within the banking or financial services industry.
• Strong understanding of card operations, payment processing, and fraud prevention.
• Excellent problem-solving skills and attention to detail.
• Proficient in using banking software and card management systems.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Knowledge of the Card scheme operations and rules

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 17th February 2025

For more of the latest jobs, please visit https://www.theugandanjobline.com  or find us on our facebook  page https://www.facebook.com/UgandanJobline

Related Jobs