Job Title: IT Technician (NGO Jobs)
Organisation: LWF World Service (LWF)
Duty Station: Adjumani, Uganda
Reports to: IT Officer
About the Company:
LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world. Lutheran World Federation (LWF) Uganda is part of the LWF World Service and we are currently supporting Congolese and South-Sudanese refugees living in settlements in the districts of Kamwenge, Adjumani, Moyo, Kyangwali and Lamwo respectively.
Job Summary: Under the guidance of the IT Manager, the Roving IT Technician provides on-site and remote IT support across multiple locations, ensuring smooth operation of the organization’s IT systems. This role requires frequent travel to various sub-offices to resolve technical issues, install and configure IT equipment, provide training to staff, and support digital initiatives.
Key Duties and Responsibilities:
Technical Support & Troubleshooting
- Provide on-site and remote IT support to staff across different locations.
- Diagnose and resolve hardware, software, and network issues.
- Support the IT helpdesk by logging and resolving IT-related tickets efficiently.
Installation & Configuration
- Install and configure new IT equipment, including laptops, desktops, routers, and printers.
- Set up and maintain network connections in different office locations.
- Support the deployment and configuration of the Sage financial application and Office 365.
Digital Support & Capacity Building
- Train staff on digital tools, cybersecurity best practices, and IT policies.
- Develop user guides and training materials for common IT tasks.
- Promote the use of digital services and IT best practices across all locations.
Maintenance & Asset Management
- Regularly check and maintain IT infrastructure, ensuring all devices meet minimum hardware and software standards.
- Maintain an up-to-date inventory of IT equipment across various locations.
- Document network configurations, issues, and solutions for future reference.
Security & Compliance
- Ensure all IT equipment and data comply with organizational IT security policies.
- Conduct periodic system updates and security patches on all devices.
- Monitor and report any IT security incidents or vulnerabilities.
Qualifications, Skills and Experience:
- A university degree in Computer Science, Information Technology, or a related field.
- A+ certification or equivalent IT support qualification preferred.
- At least 3 years of experience in IT support, networking, and system administration.
- Experience working in remote or field locations is an advantage.
Skills & Competencies
- Strong troubleshooting skills in hardware, software, and network-related issues.
- Ability to work independently and travel frequently to remote locations.
- Excellent communication and interpersonal skills to train and support staff.
- Proficient in Microsoft Office 365, IT support, digital security measures, data protection, and cybersecurity best practices, and network security fundamentals.
- Ability to prioritize tasks and manage multiple assignments simultaneously.
How to Apply:
All candidates should apply online at the link below.
Deadline: 14th February 2025
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