Job Title: IST Business Systems Administrator
Organisation: True North Consult Ltd
Duty Station: Kampala, Uganda
About the Company:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Summary: The Business Systems Administrator assists the business in defining and modeling their needs, constraints, and requirements. As a functional specialist, analyzes the needs of the business lines, verifies the adequacy of the Information Systems and Technology (IST) supporting the activities of the business, and proposes innovative solutions (process and / or technical) to meet the needs in Workday and FIS.
The Business Systems Administrator has also an operational responsibility in the delivery of the services.
Key Duties and Responsibilities:
Business Support
- Provide Tier 0 and Tier 1 support (Workday and FIS).
- Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
- Training of internal teams
- Ensures a direct support to EACOP users (providing up to date templates, support, exports, reports etc.).
- Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications.
- Contributes to the general Knowledge Management and improvement of the system
- Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
- Provide pre-script standard incident resolution (Workday and FIS).
Deployment – Upgrade (Workday)
- Assist the future deployment of Workday modules.
- Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
- Open Business cases in Workday Community for identified issues.
- Follow all small and large system evolutions requested by users and developed by AMS.
- Follow all SaaS application upgrades and measure their impact for the users.
- Contribute to a more efficient and comprehensive usage of the Business Systems.
Systems (Workday and FIS)
- Guarantee and follow systems quality, performance, and availability.
- Follow data integrity.
- Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
- Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
Others (Workday and FIS)
- Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
- Coordinate the EACOP “Key-users” network with business entities.
- Be the main point of contact for Workday, FIS, and AMS.
- Follow the budget related to Workday, FIS, and AMS.
- Ensures compliancy of every dataset with operations, projects and business processes standards Implement indicators to monitor and improve activity (management of cost, problem rate, productivity, etc.)
H3SE Roles and Responsibilities
- The service holder shall demonstrate a continuous commitment to EACOP H3SE standards at all times.
Qualifications, Skills and Experience:
- Bachelor’s degree in Information Technology
Experience
- 8 to 10 years’ experience in technical specialty (Enterprise Resource Planning, Human Capital Management, Contract & Procurement, Treasury Management System, Compliance applications support, security, data management)
- Finance background and experience is a plus.
Skills
- Proficiency in the usage of computers, software and applications, Cloud-based solutions and services. Proficiency in the usage of business systems
- Ability to organize and manage priorities, rigorous.
- General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.
How to Apply:
You can apply by submitting your cover letter and CV to [email protected] with subject line IST Business Systems Administrator
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 24th February, 2025.
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