Job Title: IT Support Officer (Fresher Jobs)
Organisation: C-Care Uganda
Duty Station: Kampala, Uganda
Reports To: Senior IT Manager
About the Company:
C-Care IHK formerly International Hospital Kampala (IHK) is a tertiary, multi-specialty hospital that lays its foundation on a ‘Patient first’ ideology. It has been known for delivering leading-edge healthcare to cater for the changing needs of the growing populace and is the epitome of medical innovations and quality healthcare that offers easy connectivity and accessibility to patients from all over the East African region.
Job Summary: The IT Support Officer is responsible for providing technical assistance, troubleshooting, and support for hardware, software, and network-related issues within the organization. They ensure the smooth functioning of IT systems and deliver timely solutions to end-user problems.
Key Duties and Responsibilities:
Technical Support
- Respond to and resolve IT-related incidents and service requests in a timely manner.
- Provide first-line support for hardware, software, and networking issues.
- Troubleshoot and diagnose problems with computers, printers, phones, and other IT equipment.
System Maintenance.
- Ensure routine maintenance and updates of IT hardware and software.
- Monitor and maintain computer systems, networks, and servers.
- Assist in system upgrades, installations, and migrations as needed.
User Support and Training.
- Provide training and support to end-users on IT systems and software applications.
- Develop and maintain user guides, FAQs, and training materials
Documentation and Reporting.
- Maintain accurate records of IT issues, resolutions, and system configurations.
- Document recurring issues to identify trends and recommend improvements.
- Prepare and submit regular reports on IT support activities and system performance.
Asset and Inventory Management.
- Maintain an up-to-date inventory of IT equipment and software licenses.
- Assist in procurement and deployment of IT assets.
Network and Security Management.
- Assist in monitoring network performance and connectivity.
- Ensure systems and data security by applying appropriate policies and procedures.
- Support in managing backups, antivirus software, and patch management
Qualifications, Skills and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus.
Years of Experience:
- 1–3 years of experience in IT support or a similar role.
- Hands-on experience with troubleshooting hardware, software, and network issues.
Skills required to perform the Job:
- Proficiency in Windows, or Linux operating systems.
- Familiarity with IT ticketing systems and remote support tools.
- Knowledge of basic networking concepts (LAN, WAN, VPN).
- Understanding of cybersecurity practices and tools.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to prioritize and handle multiple tasks under pressure
Women and people with disabilities are encouraged to apply
How to Apply:
All candidates should apply online at the link below.
Deadline: 12th February 2025
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