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Job Title:  Finacle Administrator

Organisation: DFCU Bank

Duty Station: Kampala, Uganda

Reports to: Manager of Core Banking Systems

About the Company:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:   Reporting to the Manager of Core Banking Systems, the role holder will be responsible for managing, maintaining, and optimizing the Finacle core banking software system and ensuring the smooth operation of banking services, supporting the bank’s overall IT infrastructure, and enhancing system performance.

Key Duties and Responsibilities:

• Analysis and resolution of Finacle-related issues which have been escalated from the bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
• Coordinate with L3 support and product vendor in case of product bug/enhancement requirements and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the final resolution to help the bank continue with the business functions.
• Connect24 and Finacle Integrator Support.
• Oracle Database Backups and restoration.
• Understand the Bank Policy and related product setup in Finacle in liaison with the bank core team to help the bank in product setup.
• Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
• Knowledge transfer to end users, through organized on-job and off-job training.
• Document all Customization-Modifications done to the Core Banking system for continuity;
• Customization-Modification of existing Customizations, review of new customization requests, design, development and deployment of the same in production upon business confirmation.
• Schedule, plan and supervise the installation and testing of new products, upgrades, patches or improvements to the Finacle product suite.
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
• Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors.
• Ensures that Core Banking system and other Banking applications are following the established IT policies, procedures and standards.

 




Qualifications, Skills and Experience:

• Minimum of a Bachelor’s Degree in Computer Science, IT, Engineering or other relevant field from a reputable university or college
• Certification in database management preferred
• Finacle Core Banking Systems Training
• Knowledge of Unix/ Linux and Microsoft Server Operating Systems.
• Knowledge of SQL and database management Systems is a must
• Minimum of 3 years of working experience in IT with 1 year of technical experience supporting Finacle banking systems in medium to large organizations
• Advanced hands-on Finacle Systems skills
• Significant experience in supporting databases (preferably Oracle, PostgreSQL and/or Microsoft SQL)
• OCP, MCDBA, and Oracle PL/SQL and UNIX certification preferably HP-UX and LINUX will be desirable.
• Application development skills
• Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
• Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
• Experience working with open-source RDBMS e.g. Mysql
• Knowledge of shell scripting and other scripting languages like Perl, Python, PHP etc
• Ability to work independently at any Group location in an IT support capacity;
• Ability to quickly assess organizational needs relative to databases and data centre problems.
• Ability to communicate effectively both in writing and in verbal discussions with users;
• Good working knowledge of banking systems, operations, and processes;

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:

Vacanciesbank@dfcugroup.com

Deadline: 4th March 2025. Only short-listed candidates will be contacted.

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