Job Title: Customer Support & Experience
Organisation: Kanzu Code
Duty Station: Kampala, Uganda
About US:
Kanzu Code is an inclusive custom digital platform development company. We help Creative, Bold, Passionate businesses build innovative web and mobile applications.
Job Summary: Responsible for providing customer support across multiple channels. Combines direct customer service, merchant support, and technical administrative assistance.
Key Duties and Responsibilities:
- Customer Onboarding & Training
- Customer Support & Issue Resolution
- Customer Relationship Management
- Proactive Customer Engagement
- Data Analysis & Performance Tracking
- Documentation & Process Improvement
Qualifications, Skills and Experience:
- Strong problem-solving and communication skills
- Excellent organizational skills to prioritize multiple customer queries and meet response deadlines
- Basic understanding of financial and technology terms is a plus
- Ability to use and troubleshoot basic software tools
- Commitment to providing a positive customer experience and exceeding expectations
How to Apply:
All candidates should send their updated CVs and cover letters via Email to: [email protected]
Deadline: 7th March 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline