Customer Support & Experience Jobs – Kanzu Code

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Job Title:  Customer Support & Experience

Organisation: Kanzu Code

Duty Station:  Kampala, Uganda

 

About US:

Kanzu Code is an inclusive custom digital platform development company. We help Creative, Bold, Passionate businesses build innovative web and mobile applications.

 

Job Summary:   Responsible for providing customer support across multiple channels. Combines direct customer service, merchant support, and technical administrative assistance.

 

Key Duties and Responsibilities:

  • Customer Onboarding & Training
  • Customer Support & Issue Resolution
  • Customer Relationship Management
  • Proactive Customer Engagement
  • Data Analysis & Performance Tracking
  • Documentation & Process Improvement





Qualifications, Skills and Experience:

  • Strong problem-solving and communication skills
  • Excellent organizational skills to prioritize multiple customer queries and meet response deadlines
  • Basic understanding of financial and technology terms is a plus
  • Ability to use and troubleshoot basic software tools
  • Commitment to providing a positive customer experience and exceeding expectations

 

How to Apply:

All candidates should send their updated CVs and cover letters via Email to: hr@kanzucode.com

 

Deadline: 7th March 2025

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

Date Posted 2025-02-26T11:07
Valid Through 2025-03-08T00:00
Employment Type FULL_TIME
Hiring Organization Kanzu Code
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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