Job Title: Enterprise Service Account Manager (SAM)
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
About the Company:
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Key Duties and Responsibilities:
- Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers.
- Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
- Deliver Root cause analysis following major outage, based on data provided by the NOC and L2 operations.
- Identify and Deploy Measures to Improve Service Levels.
- Develop & Nurture Relationships with relevant people at Client Organization.
- Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
- Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.
Qualifications, Skills and Experience:
- 8-10 years of experience in technical operations and Customer Facing experience.
- Bachelor’s degree or post graduate in business or any related field.
Skills
- Good Communication skills & mandatory fluency in OPCO local language.
- Customer Focus and Customer first attitude.
- Commercial acumen.
- Perseverance and go getter attitude.
- Collaborative relationships building & working.
- Self-Management and Personal Development.
Technical knowledge
- Analytical skills – use of facts & data, problem solving/solution orientation.
- Proficient in MS Office.
- Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc).
- Understanding of Telco Network Operation, IPs, routing etc.
How to Apply:
All suitably qualified and interested Candidates are invited to apply online at the link below.
Deadline: 24th February 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline