Job Title: Agency Banking Manager
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- Create and manage a roll out plan for KCBU Agents.
- Provide strategic directive to the agent banking business.
- Lead the BCOs to grow a sustainable agent network.
- Lead and deliver on all projects related to Agency Banking.
- Manage stake holders to ensure Agents have 100% for the supplies and merchandise required.
- Be the primary contact person for all Agent issues and give solutions to all issues raised under agent banking.
- Ensure high quality service is provided by KCBU agents to customers and ensure compliance of these agents is followed.
- Overseeing the training and development of quality Agency banking network.
- Preparation of quality service reports.
- Manage stable partnerships focusing on strategy and KCBU business growth.
- Schedule agent promotion campaigns as per bank’s plan
- Organize Agent feedback forums
Qualifications, Skills and Experience:
- Fluency in English and any other local languages.
- Bachelor’s degree or equivalent. Certificate in digital Money is an added advantage.
- Years experience in Agency banking or Digital Channels.
- Excellent Communication and interpersonal skills.
- Great attention to details.
- Ability to conduct duties discreetly and impartially.
- Candidates should have the following.
- Communicate effectively and efficiently often both in writing and in person to the point of over communication.
- Enjoy networking and meeting new people and thrive at building new relationships.
- Dive into new challenges and enjoy identifying creative solutions.
- Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
- Adapt at independently navigating complex relationships.
- Are incredibly adaptable and excel in fast paced environments.
- Process driven and can implement structure where there is little or none.
- Exceptionally organized and pays close attention to detail.
- Are a ‘’ can -doer’’ and thrive on executing objectives.
- Have excellent excel skills.
- Love taking ownership of projects.
- Have a strong sense of integrity.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 17th February 2025
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