Job Title: Assistant – Market Research.Business Intelligence (Contract) 2 Fresher Jobs
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Team Leader – Market Research
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.
Job Summary: Execution of telephonic research interviews and preparation of research reports with additional responsibilities for supporting overall research activities to provide necessary insights to aid in the company’s decision-making process
Key Duties and Responsibilities:
- Conduct and record telephone interviews and/or face-to-face with customers, in accordance with predetermined interview protocol, data collection tools and documentation standards.
- Conduct literature reviews and provide summarized reports
- Recruit and/or interview subjects
- Maintain accurate records of interviews, safeguarding the confidentiality of customers, as necessary.
- Summarize interviews
- Develop or assist in the development of interview schedules; contact sampled respondents to introduce and explain research objectives and to arrange interviews, either in person or by telephone.
- Review and edit data to ensure completeness and accuracy of information; follow up with respondents to resolve problems or clarify data collected.
- Perform miscellaneous job-related duties as assigned
- Develop materials and methods for data collection and analysis as and when requested
- Perform research on market trends using credible sources.
- Compile research documents.
Qualifications, Skills and Experience:
- Bachelor’s degree in marketing, Social Sciences, Statistics or any related course
Work Experience
- 2 years’ experience in a call centre environment
Attributes and Skills Necessary Skills:
- Proficient with MS Office application especially Excel and Power Point
- Proficient in Data Analysis
- Telecommunications industry trends.
- Risk Management
- General Technical knowledge of handsets and connectivity
Behavior Attributes
- Interpersonal skills
- Interaction and rapport building skills
- Telephone etiquette and voice presentation.
- Written and verbal communication skills
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 7th March 2025
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