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Job Title:  Credit Controller (Contract) 2 Jobs

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Senior Credit Controller

About the Company:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Summary:   The Credit Controller is responsible for managing and maintaining the company’s credit risk and ensuring the timely collection of outstanding debts from customers. This role involves monitoring accounts receivable, ensuring compliance with credit policies, and working with internal teams to resolve issues related to credit and payments, thereby minimizing financial risk for the company and uphold professional standards throughout the credit collection cycle.

Key Duties and Responsibilities:

Credit Management

• Assess and recommend on the creditworthiness of new and existing customers.
• Recommend and adjust credit limits and terms according to company policy.
• Review customer accounts regularly to ensure that outstanding debts are within acceptable limits.

Collections & Payment Recovery

• Follow up on overdue payments and manage collections to reduce bad debts.
• Negotiate payment plans with customers who are unable to pay in full.
• Ensure that all overdue accounts are promptly escalated to management.
• Prepare and issue statements and reminders to customers.
• Ensure customers receive monthly invoices on time.

Reporting & Documentation

• Maintain up-to-date records of all credit transactions.
• Prepare daily, weekly, and monthly reports on the status of outstanding debts.
• Ensure accurate and timely reporting of payment collections and overdue accounts to the Finance team and management.

Customer Relations & Dispute Resolution

• Build and maintain positive relationships with customers to facilitate smooth collections.
• Investigate and resolve billing issues and discrepancies in a timely manner.
• Collaborate with other departments such as Sales, Legal, and Customer Care to resolve customer payment disputes.

Compliance & Risk Management

• Ensure that all activities comply with company policies, industry regulations, and legal requirements.
• Continuously monitor the company’s credit risk exposure and recommend actions to mitigate risks.
• Ensure adherence to credit control processes and procedures.

Team Collaboration

• Work closely with other members of the finance team to achieve overall financial goals.
• Provide support and training to junior staff and interns in the credit control function.

Key Performance Indicators (KPIs)

• Reduction in the percentage of overdue accounts.
• Achievement of monthly and quarterly collection targets.
• Accuracy and timeliness of reports submitted to management.
• Customer satisfaction and resolution of payment disputes.
• Availability of accurate account receivable records

Qualifications, Skills and Experience:

• A degree in Accounting, Finance, or a related field. A professional qualification such as ACCA, CPA, or CIMA is an advantage.

Experience:

• Minimum of 2 years of experience
• Experience in credit control or accounts receivable, preferably in the telecommunications or financial services industry.
• Experience working with Enterprise Resource Planning systems and MS Excel for financial reporting and analysis.
• Strong knowledge of credit control processes and techniques.

Knowledge, Skills and Competencies:

• Communication: Excellent verbal and written communication skills.
• Negotiation: Strong negotiation skills with the ability to manage difficult conversations.
• Attention to Detail: High level of accuracy and attention to detail.
• Problem Solving: Ability to identify and resolve payment issues or disputes promptly.
• Time Management: Ability to prioritize tasks and manage time efficiently.
• Teamwork: Ability to work collaboratively with internal teams and customers.
• Adaptability: Ability to work under pressure and adapt to a fast-paced environment.

Personal Attributes

• Strong ethical standards and integrity.
• Goal-oriented and results-driven.
• Ability to work independently and as part of a team.
• Proactive, with the ability to take initiative.

How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

Click Here

Deadline: 7th March 2025

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