Job Title: Spa Supervisor
Organisation: Urban Oasis Spa
Duty Station: Kampala, Uganda
About Organisation:
Urban Oasis Spa is looking for a qualified candidate to join the team to provide beauty services.
Key Duties and Responsibilities:
- Oversee daily operations of the spa, the day to day operations of the center
- To coordinate staff schedules, tracking and reporting of attendances and absences ,
- To manage and strain staff , this includes onboarding of new staff, and ongoing trainings and sensitization of current staff , regular assessment of staff performances
- To set and monitor targets for all team members
- To handle customer enquiries, complaints in line with the spa operation
- To support management in coordinating special events and promotions, contribute to development and implementation of marketing strategies
- To maintain a thorough client database and work closely with the front desk to coordinate bookings in effective manner
- To implement company policy and procedures throughout the staff
- To attend events and meeting on behalf of management where necessary
- To actively promote the spa in the market by supporting managements business development plans
- To review weekly and monthly reports provided by staff and report all findings to management
- Build and Maintain Client Relationships: Establish strong relationships with clients to understand their needs and provide tailored solutions.
- To professionally represent the company in the field in any capacity instructed by management, and not disclosing information of the organisation.
- Shift Scheduling: Prepare and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
- Guest Interaction: Ensure that guests are welcomed warmly and feel comfortable throughout their spa experience.
- Personalized Service: Ensure that each guest’s experience is personalized, ensuring a high level of attention to detail.
- Inventory Control: Monitor and maintain spa products and supplies (e.g., oils, lotions, and towels), ensuring they are stocked and ordering replacements as needed.
- Ambiance Management: Oversee the ambiance of the spa, including lighting, music, temperature, and cleanliness, to maintain a relaxing atmosphere for guests.
- Quality Control: Ensure that each service is delivered to the highest standards and that guest satisfaction is consistently high.
- Spa Protocols: Ensure that all spa protocols, from guest consultation to treatment procedures, are followed correctly by all staff members.
- To Carry out any other duties assigned to you by management
Qualifications, Skills and Experience:
- Must possess a Degree or a Diploma in any Business Administration, or related course from a recognized Institution.
- MUST have at least 3 years of working experience in similar setting
- MUST Computer competent, with basic Knowledge of:
- Microsoft Office Package
- Must be familiar with generation and presentation of sales reports
Characteristic Requirements:
- A team leader
- Smart, excellent Communication skills
- Professional and presentable dressing sense
- Business Oriented with excellent skills in Sales and customer relations
- Excellent organization and time management skills
- Excellent marketing, presentation, negotiation skills with a demonstration of initiative.
- Should preferably be Female , below 33 Years
How to Apply:
Interested applicants meeting the above requirements are encouraged to apply through
The Human Resource Manager :
Urban Oasis Spa
Email: [email protected] by sending us;
- Cover letter
- Resume
- Scanned Copy of your recent Passport size photo
Deadline: 10th February 2025
NB: Only Successful Candidates will be contacted.
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