Job Title: Telesales Agent (Fresher Call Centre Jobs)
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About the Company:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: We are looking for a Telesales Representative to join our vibrant team in Kampala, Uganda, as we scale up and expand access to life-enhancing products and services for our customers. As a Telesales Representative, you will play a crucial role in driving customer engagement and sales growth. You will connect with existing customers, introducing them to new products like televisions and other offerings, while ensuring a seamless and positive customer experience.
Key Duties and Responsibilities: As a Telesales Representative, you will:
- Tele-sell: Call existing customers to upgrade them to televisions and other M-KOPA products.
- Drive conversions: Achieve campaign sales goals by meeting conversion objectives.
- Maintain quality: Uphold the highest standards of call quality and customer engagement.
- Maximize productivity: Adhere to set talk-time benchmarks to ensure optimal productivity.
- This role is onsite and reports to the Telesales Team Lead.
Qualifications, Skills and Experience:
- Our ideal candidate is an enthusiastic and results-driven individual who thrives in sales-driven environments. You should have:
- A certificate, diploma, or higher qualification.
- Experience in the BPO or call center industry.
- A strong passion for sales, with excellent communication, persuasion, and negotiation skills.
- Proficiency with basic tools like Outlook and Microsoft Office.
- A self-driven, results-oriented attitude and a commitment to ethical conduct.
How to Apply:
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
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