Job Title: Service Centre Advisors (Several Customer Service Jobs)
Organisation: MTN Uganda
Duty Station: Nansana, Luwero, Uganda
Reports to: Supervisor Service Centre
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Summary: Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
Key Duties and Responsibilities:
- Drive excellent customer service in the Service Centre
- Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
- Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support companywide business initiatives at the branch
- Ensure Service Centre standards are maintained at all times according to the blue print
- Supervise third party teams
- Support the Service Centre Supervisor in all operational activities in the store
Qualifications, Skills and Experience:
Education:
- Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
- A minimum of one year experience in a service environment
- Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Knowledge, Skills & Abilities:
- Customer Experience
- Sales acumen
- Service delivery
- Data Savvy
- Knowledge in MTN products and Services
- Project Management
- Learning Agility
- Readiness to work with little supervision.
- Customer focused.
- Team Player
- Follow through skills
- Customer centricity / Accommodative
- Excellent Communication skills
- Strong interpersonal skills
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 27th January 2025
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