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Service Advisor Jobs – The Motorcenter
Job Title: Service Advisor
Organisation: The Motorcenter
Duty Station: Kampala, Uganda
About the Company:
The Motorcenter East Africa Ltd started as Go Nissan Ltd in 2005 as a dealership for Nissan vehicles and Suzuki motorcycles. The 3-S dealership with sales, service and showroom facilities had a mandate to promote and manage the Nissan brand in the Entebbe area. By mid 2006, the Entebbe market was saturated and as part of the growth strategy it was decided to expand our product and geographical mandate. We sourced for brands that would bring value for money to our market, and entered into distributor agreements with manufacturers in China and Thailand.
Job Summary: The Service Advisor will act as the primary point of contact between our customers and service technicians.
Key Duties and Responsibilities:
- Greet and consult with customers about their vehicle concerns
- Assess the vehicle’s condition and advise on necessary services or repairs.
- Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
- Following up with customers’ quotations to ensure quick approval and closure.
- Scheduling appointments appropriately with customers
- Handle customer complaints professionally, resolving issues where possible.
Qualifications, Skills and Experience:
At a minimum, the Service Advisor should have the following Skills and abilities:
- Education: Bachelor’s degree in automotive Engineering or a related field.
- Experience: Experience in the automotive field is preferred.
- Customer Service Skills: Strong customer service skills and the ability to explain complex technical issues in simple terms.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Ability to handle customer complaints and resolve issues effectively.
- Organizational Skills: Strong organizational skills to manage multiple tasks and appointments.
- Industry Knowledge: Up-to-date knowledge of automotive technologies and industry trends.
How to Apply:
Please send your CV to hr1@themotorcenter.com
Deadline: 20th January 2025
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