The Ugandan Jobline

Job Title:  Senior Manager Payments and Channels

Organisation: Equity Bank Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Head of Retail Banking

About Organisation:

Equity Bank Uganda Limited is one of the region’s leading banks whose purpose IS to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 12 million customers, the largest customer base in the Eastern African Region.

Job Summary: The role of the job holder will involve overseeing and managing the strategic direction, operations, and growth of digital self-service channels, Card issuing and merchant business, third party payment solutions including agency banking, billers and other payments delivery channels with key focus to on ensuring that they remain relevant and offers real answers to customers daily lifestyle needs.

This role also requires demonstrated strong leadership skills, extensive hands-on experience with deep understanding of Payments and payments risks identification, analysis and mitigation.

Has responsibility to manage and lead 3 direct reports and responsibility over the transactional processing teams, as well as the Payments end to end process within the business

Key Duties and Responsibilities:

• Develop and implement strategies to drive the growth of digital self-service channels, Card issuing and merchant business, third party payment solutions including agency banking, billers and other payments delivery channels, in alignment with the overall business objectives.
• Identify new business opportunities and partnerships while monitoring new digital trends on the payments space to expand the reach and services offered through payments channels at the same time develop and execute sales strategies and revenue growth.
• Ensure a seamless and intuitive customer experience across all channels, leveraging user experience design principles and customer feedback.
• Ensure all revenue due is captured and there is no commission collection leaks and finance to correctly declare revenues collected
• Responsible for the profit and loss of digital payments products by containing costs and maximizing revenues
• Maintain, Manage and improve ongoing relationships/ contractual agreements with all third parties as well as responsible for developing and implementing service level agreements between the bank and third parties while ensuring the bank’s interests are protected.
• Provide guidance to the team on how to execute strategies as well as mobile banking strategies to ensure achievement of targets, where need be – Identify and address staff training and coaching needs
• Strict adherence to all regulations, statutes, standards, practices, and all internal processes and procedures as per the relevant manuals and comply with all relevant industry external legislation and regulations regarding compliance requirements.
• Develop and manage budgets, forecasts, and financial performance metrics for digital self-service channels, Card issuing and merchant business, third party payment solutions including agency banking, billers and other payments delivery channels.
• Collaborate with cross-functional teams, including IT, Marketing, risk, compliance and Product Development, to ensure alignment and effective and seamless delivery of products and services through digital channels.
• Build and develop a high performing team by identifying resourcing gaps, build capacity and promote cashless payment ecosystem culture that drives adoption of digital channels and usage.
• Regular review and follow up of customer service/experience issues and feedback to identify areas of improvement on products and services while promptly keeping the customers informed of system downtimes and scheduled maintenance or interruptions.

Qualifications, Skills and Experience:  

• Bachelor’s degree in business administration  or  related  fields,  Marketing  or Information Technology related disciplines from a recognized university.
• A master master’s degree in business related field will be an added advantage.
• 5+ years of experience in Payments and management of digital channels with proven track record in initiatives that drives adoption of digital banking.
• Strong understanding of banks payment and channels systems
• Excellent communication, leadership and management skills, with the ability to motivate and guide cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to interpret data and inform strategic decisions.
• Strong customer-centric mindset, with a focus on delivering exceptional customer experiences.
• Ability to work in a fast-paced environment, with a focus on innovation and continuous improvement.
• Self-motivated and passionate with ability to manage competing deadlines and work efficiently both autonomously and as a part of a team.

How to Apply:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title in the subject field to recruitment@equitybank.co.ug

Deadline: Friday 3rd January 2025.

NB: Only short-listed candidates will be contacted. Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.

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