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Job Title:   Sales Support

Organisation: DHL Global Forwarding

Duty Station:  Kampala, Uganda

About the Company:

DHL Global Forwarding is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

Job Summary:   DHL Global Forwarding has an opening for Sales Support in Kampala, Uganda Develop and administer sales administration/ sales support plans and processes to enhance customer satisfaction, effectively support sales teams and achieve successful project implementation in line with business strategy, sales objectives, Group guidelines and policies. Join us in connecting people and improving lives!

Key Duties and Responsibilities:   In this Sales Support position

• Develop and administer sales administration/ sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL
• Deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner
• Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing
• Execute processes to provide customer information, support identification and qualification of sales leads
• Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales
• Coordinate between sales and customers, answer queries on both stock and shipment of orders
• Undertake adequate follow up on orders and resolve escalated problems related to orders
• Implement process for completion of post implementation review and prepare reports on resulting customer satisfaction
• Support customer problem management and report on results of corrective processes
• Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers
• Support pre- and after-sales activities

Qualifications, Skills and Experience:

• Clear understanding of Excel, Word and Power Point
• Excellent telephone skills the ability to handle client complaints
• Good organizational and interpersonal skills
• Excellent command of the English language (both written and verbal)
• Proven ability to build effective, long term relationships with clients
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

How to Apply:
All prospective candidates should apply online at the link below with an updated CV and academic credentials

Click Here

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