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Job Title:    Retail Stock Controller

Organisation: M-KOPA

Duty Station: Kampala, Uganda

About the Company:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:  The position of Stock Controller in the Retail Department at M-KOPA involves effective inventory management, exceptional customer service, and efficient shop operations. In this role, you will ensure smooth inventory processes, support Direct Sales Representatives (DSRs) and customers, and maintain the shop’s professional standards.

Key Duties and Responsibilities:

• Your key responsibilities will center around managing stock. This includes conducting daily stock counts by scanning IMEIs and collaborating with the audit team to ensure reconciliation. You will allocate stock to DSRs daily and follow up on any devices that have been in the field longer than necessary. Safe and secure storage of inventory is critical, and you will need to ensure all items are kept in appropriate lockers or stores.
• Additionally, you will manage the receipt of stock from the main warehouse and return any excess or unused stock on time. Upholding established stock management policies will be a core part of your routine.
• Beyond inventory, you will serve as a crucial point of support for customers visiting the shop. Whether assisting with upgrade processes, resolving inquiries, or escalating complex issues, your commitment to excellent customer service will be vital. You will ensure all customer interactions are logged appropriately and adhere to existing phone or customer service processes.
• Maintaining a welcoming and organized shop environment is another important aspect of this role. You will be responsible for keeping the shop clean and free from clutter while ensuring the lockers and storage areas are well-labeled. Additionally, it will be your job to ensure the shop’s signage is always in place and presentable.
• This is an onsite role in Uganda reporting to the Regional Retail Team Leader

Qualifications, Skills and Experience:  

• This is an entry-level position, though it demands certain skills and qualities. Success in this role will require excellent multitasking and collaboration abilities, basic computer literacy, and a proactive approach to learning and adaptation.
• Applicants should have at least a bachelor’s degree or certificate from a recognized university in any field.
• If you enjoy working in a fast-paced retail environment, are meticulous about details, and take pride in delivering top-notch customer service, this role offers a fantastic opportunity to grow and make an impact.

How to Apply:

If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!

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