The Ugandan Jobline

Job Title:  Quality Assurance Supervisor  

Organisation: Equity Bank Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Manager Central Monitoring

About Organisation:

Equity Bank Uganda Limited is one of the region’s leading banks whose purpose IS to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 12 million customers, the largest customer base in the Eastern African Region.

Job Summary: The Role holder is responsible for planning and coordinating Quality Assurance activities in the Operations Department. Coordinate with various stakeholders to ensure adherence to processes and prepare status reports, supervise workload of team members and ensure daily checks on all the operations processes and activities. In liaison with other bank units, business leaders, and business partners, the role holder shall provide leadership for developing and executing a sustainable and appropriate control environment strategies within the operations department.

Key Duties and Responsibilities:

• Identify and assess the Quality Assurance and Internal Controls risks associated with the organization’s current and proposed future business activities, including new products, new business relationships and any extension of operations or network on an international level.
• Identify and maintain an inventory of processing guidelines, laws and regulations required to support operational processes.
• Assess the appropriateness of internal policies, procedures and guideline, ensure a follow-up of any identified deficiencies, make recommendations for amendments, where necessary, and supervise the implementation of corrective measure to mitigate the identified deficiencies.
• Monitor compliance with internal policies, procedures and guidelines by performing regular and comprehensive quality assurance assessment and testing; report the results on a regular basis and promptly where deemed necessary to executive management and, if necessary, the Board of Directors;
• Centralize all information on Quality Assurance related issues (ex: breach of
• regulation, non-respect of procedures, conflict of interest)
• Establish and / or supervise appropriate quality assurance checks and internal controls.
• Implement risk/quality assurance monitoring tools/maps including activities, triggers, probability and actions.
• Spearhead the implementation of quality assurance and internal controls and ensure that these are adhered to at all
• Accountable for risk mitigation within the Reconciliations unit by keeping abreast with the regulatory and partner requirements.
• Co-ordinate and manage new product initiatives to ensure adherence to Policies, procedures, Mandatory requirements and customer experience standards.
• Audit and Compliance: in liaison with audit departments to ensure policies and procedures are adhered to.
• Risk management: Reviewing processes within reconciliations to identify risks and opportunities to streamline operations, improve service and minimize losses.
• Implement reconciliations Service Level Agreement (SLA)/ Turn-Around Time (TAT) Maintaining an up-to-date risk register, conduct Key Control Self-Assessments (KCSA) through continuous monitoring of service commitments both internally and externally
• Provide leadership, motivation, and development to reconciliations staff.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth while inspiring others thus nurturing positive employee morale and embracing our mission, vision, and core values.
• Drive competency development through continuous learning, certifications, role-based learning, and job enrichment to drive high performance
• Establishing clear KPIs, proactively evaluating individual and departmental performance against initial forecasts and targets and making adjustments as needed to achieve targets.
• Effective leadership, capacity building and team development – output, Succession plan, High staff productivity and motivation, effective staff deployment and training, cost optimization, efficiency, and effectiveness in execution of tasks.

Qualifications, Skills and Experience:  

• Holder of a Business-related Bachelor’s Degree from a recognized university.
• CPA professional qualification an added advantage.
• At least 3 years’ experience in reconciliations 2 of which must be in leadership position.
• Good knowledge of Microsoft Office Suit especially excels
• Have a strong control, process, and risk management mindset.
• Innovative and pro-active
• Excellent leadership skills, communication skills, analytical, problem solving and interpersonal skills.
• Result oriented and business focused and ability to work under pressure.
• Knowledge of emerging market trends on Telco’s business, card business, payments industry and related channels

How to Apply:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title in the subject field to recruitment@equitybank.co.ug

Deadline: Friday 3rd January 2025.

NB: Only short-listed candidates will be contacted. Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.

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