The Ugandan Jobline

Job Title:    Network Support Supervisor

Organisation: Aldelia Uganda

Duty Station: Kampala, Uganda

About the Company:

Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.

Job Summary:   The job holder will be in charge of the smooth operation of materials, applications and equipment installed and shall ensure continuous availability of the network’s services. He/She answers, oversees, supports and processes requests from his/her various assigned networks.

Key Duties and Responsibilities:

Activity #1: Networks Supervision

• Supervise and monitor network transactions;
• Supervise the availability of all services;
• Ensure smooth operation of devices (Proxys);
• Write processes and ensure they are implemented with partners;
• Business analysis and improvement action plan implementation;
• Build a cordial and working relationship within the network.

Activity #2: Support and assistance to networks

• Provide technical support to the wholesaler in order to collect and address issues; Take direct action or escalate the incident for resolution;
• Follow up on requests and their addressing until resolution;
• Ensure real-time availability of support;
• Ensure support.

Activity #3: Deployment of a network

• Provide for configuration during the deployment of a partner;
• Coach and support the partner on its configurations;
• Supervise the training.

Activity #4: Configuration of devices (Proxys)

• Ensure availability of the SIMs of each department;
• Ensure availability of the APKs for each department;
• Provide for configuration of devices (Proxys);
• Ensure availability of the UVs for each department.

Qualifications, Skills and Experience:

• Knowledge of Network and Telecom architecture
• Knowledge of solutions
• A degree in computer science or equivalent
• Initial experience in IT support
• Knowledge of Excel
• ITIL knowledge or certification would be a plus

Knowledge, Skills and Abilities

• Compliance with deadlines and procedures
• Rigor, availability, responsiveness, proactivity
• Good communication skills, empathy
• Team player
• Strong problem analysis and solving skills
• Adaptability and ability to manage stress
• Team coordination

How to Apply:
All candidates should send their applications online at the link below.

Click Here

Deadline: 3rd February 2025

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