Job Title: Network Support Supervisor
Organisation: Aldelia Uganda
Duty Station: Kampala, Uganda
About the Company:
Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.
Job Summary: The job holder will be in charge of the smooth operation of materials, applications and equipment installed and shall ensure continuous availability of the network’s services. He/She answers, oversees, supports and processes requests from his/her various assigned networks.
Key Duties and Responsibilities:
Activity #1: Networks Supervision
- Supervise and monitor network transactions;
- Supervise the availability of all services;
- Ensure smooth operation of devices (Proxys);
- Write processes and ensure they are implemented with partners;
- Business analysis and improvement action plan implementation;
- Build a cordial and working relationship within the network.
Activity #2: Support and assistance to networks
- Provide technical support to the wholesaler in order to collect and address issues; Take direct action or escalate the incident for resolution;
- Follow up on requests and their addressing until resolution;
- Ensure real-time availability of support;
- Ensure support.
Activity #3: Deployment of a network
- Provide for configuration during the deployment of a partner;
- Coach and support the partner on its configurations;
- Supervise the training.
Activity #4: Configuration of devices (Proxys)
- Ensure availability of the SIMs of each department;
- Ensure availability of the APKs for each department;
- Provide for configuration of devices (Proxys);
- Ensure availability of the UVs for each department.
Qualifications, Skills and Experience:
- Knowledge of Network and Telecom architecture
- Knowledge of solutions
- A degree in computer science or equivalent
- Initial experience in IT support
- Knowledge of Excel
- ITIL knowledge or certification would be a plus
Knowledge, Skills and Abilities
- Compliance with deadlines and procedures
- Rigor, availability, responsiveness, proactivity
- Good communication skills, empathy
- Team player
- Strong problem analysis and solving skills
- Adaptability and ability to manage stress
- Team coordination
How to Apply:
All candidates should send their applications online at the link below.
Deadline: 3rd February 2025
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