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Job Title:  Service Support Officer (Fresher Jobs)

Organisation: Housing Finance Bank

Duty Station:  Kampala, Uganda

About the Company:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.

Job Summary:   To Provide 1st line technical support in a re-active and pro-active manner for incidents logged with IT department. This role is responsible for recording, tracking, prioritizing, escalating and resolving end user incidents/problems, in a timely manner. The role ensures efficient customer service and positive image of the IT department and the Bank at large.

Key Duties and Responsibilities:

• Handle IT service desk inquiries and escalate issues when necessary.
• Assist in hardware and software installations.
• Train and support users on IT tools and systems.
• Maintain IT support documentation and reports.

Qualifications, Skills and Experience:

• Diploma or Degree in IT or a related field.
• Strong customer service and communication skills.
• Experience in IT support or service desk operations.
• Proficiency in troubleshooting and problem-solving.

How to Apply:

All suitably qualified and interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:

Chief Human Resources Officer,

Housing Finance Bank,

Investment House

Plot 4 Wampewo Avenue, Kololo

Please take note that all applications should be sent by email to Recruitment@housingfinance.co.ug

DO NOT HAND DELIVER YOUR APPLICATION.

Any form of canvassing will lead to automatic disqualification.

To be eligible to apply, you must have held your substantive position for at least two (2) years and have a consistent satisfactory performance with no disciplinary record over the immediate consecutive past one year

Guidelines for submitting Documents

Ensure that all your documents are scanned and submitted in 1 single batch using the following order:

• Application letter
• Curriculum Vitae (CV)
• Academic Documents and Certificates
• The maximum document size is 10 MB.
• Please indicate the name of the position you are applying for in the subject.

Deadline: 23rd January 2025

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