The Ugandan Jobline

Job Title:   Customer Support Specialist

Organisation: Eversend

Duty Station:  Kampala, Uganda

About US:

Eversend is a leading FinTech company dedicated to ensuring that everyone is participating and winning in the economy and democratizing finance for all. We are Eversend, we are not just about money exchange- we are about you and the connections you have and make.

Job Summary:  As a Customer Support Specialist, you will be a primary point of contact for Eversend’s users across the globe, ensuring a smooth experience through responsive support across multiple communication channels. You’ll troubleshoot issues, guide customers in using Eversend’s services, and collaborate with internal teams to provide efficient solutions. Flexibility is essential, as you’ll work across different shifts to ensure 24/7 customer support.

Key Duties and Responsibilities:

• Responding to customer inquiries and troubleshooting issues via in-app chat, email, WhatsApp, and social media.
• Utilizing Intercom and Google Docs for communication and documentation, ensuring accurate record-keeping of customer interactions and case resolutions.
• Educating customers on Eversend’s offerings and platform updates to enhance their engagement.
• Collaborating with cross-functional teams, including Product and Compliance, to escalate and resolve complex issues.
• Adapting to rotating shifts, including morning, afternoon, and night, to provide continuous support across multiple regions.
• Staying updated on new platform features and services to offer customers the latest information.

Qualifications, Skills and Experience:  

Skills You’ll Need

• Excellent communication skills with a strong customer focus, able to provide quality service across diverse communication channels.
• Problem-solving abilities and a flexible, proactive approach to resolving customer issues.
• At least 2 years of experience in customer support, ideally within fintech, financial services, or a fast-paced digital environment.
• Proficiency with Intercom, Google Docs, and handling multi-channel communication (in-app chat, email, WhatsApp, social media).
• A bachelor’s degree is required.
• Flexibility with working shifts, including morning, afternoon, and night, to adapt to Eversend’s global customer needs.

Relevant Experience

• 2+ years of experience in customer support, preferably in fintech or related industries.
• Familiarity with financial products, cross-border payments, or digital currencies is a plus.
• Experience working in a high-growth startup environment with an adaptable, accountability-driven approach.

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 11th January 2025

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