Job Title: Systems Administrator
Organisation: NCBA Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.
Job Summary: The Systems Administrator role is to evaluate, implement and support the High end and Mid- Range IT Infrastructure in line with Bank’s Vision and provisioning Highly Available Server infrastructure for the Critical Server systems. Ensuring infrastructure is available for the business Continuity and manage 24×7 Data Centre operations and High-End Infrastructure SLAs
Key Duties and Responsibilities:
- Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
- Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution
- Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
- Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems
- Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.
- Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking
- Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
- Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.
- Ensure balanced SLA compliance with service providers
- Provide good relationship with technology providers and other external partners.
- Ensuring vendors payments are done in time and contracts are renewed in time,
- Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
- Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps
- Perform tests and supervise the installation of telecommunication hardware.
- Managing and liaising with various service provider to ensure voice communication to outside the bank is working.
- Ensure the various lines recorded by the Bank are working and ensuring software is up to date.
- Ensure security of the Data Center and secondary areas is continually maintained.
- Responsible for managing Cloud environment, (Microsoft Azure).
- Responsible for managing microservices, (Kubernetes) in IAAS,PAAS platform.
- Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.
- Participate in planning and execution of all projects related to technologies.
- Liaise with various project teams to determine the hardware and software and security requirements of projects.
- Participate in provision of specifications in the budgeting or procurement of technology assets.
- Provide technical leas role in implementation of technology Infrastructure projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.
- Staff Engagement
- Training Hours on technology related
Qualifications, Skills and Experience:
Academic:
- A Bachelor’s degree in Computer Science, Information Technology or related field
Professional:
- Professional qualifications in IT e.g. Az-109, RHCSA, VCP, ITIL, MCSE, A+, MCITP, MCP, Other relevant professional qualifications in IT field would be added advantage.
- Project Management certification and experience is preferred e.g. PRINCE2, PMP
Desired work experience:
- Cloud Infrastructure competencies i.e Azure, AWS, GCP, Oracle Cloud e.t.c
Ideal Job Specifications
- Minimum 3 years working experience in a busy IT environment with a hands-on role in implementing and supporting Exchange 3PAR Storage; Proxy Server; Mail Marshal; Web Marshal; SharePoint; Skype for Business; Virtualization
- Linux platform experience i.e. Ansible, Satellite etc.
- Experienced in Windows Enterprise servers and UNIX systems.
- Hyper-V/VMware or other virtualization platforms
- Server Platforms (rack mount and blades)
- PowerShell scripting
- MS System Center (SCCM, SCOM) Configuration
- Office 365 (Exchange Online, One Drive for Business, SharePoint Online) and Active Directory Services
- 3rd Party Vendor Management
- Working experience in a bank or other financial services organization would be added advantage.
NCBA Bank Core Value Behaviours
- Technical Competencies
- Behavioral Competencies
How to Apply:
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.
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