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Job Title:  Retained IT Service Desk Analyst

Organisation: Nation Media Group (NMG)

Duty Station: Kampala, Uganda

Reports to: IT & Digital Services Manager

About the Company:

The Nation Media Group is the largest independent media house in East and Central Africa with operations in print, broadcast and digital media, which attract and serve unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda. Nation Media Group is Uganda’s most influential media house, operating the Daily Monitor. Saturday Monitor and Sunday Monitor newspapers, 93.3 KFM, 90.4 Dembe FM, NTV Uganda, Spark TV, Nation Courier Service and the Monitor Business Directory.

Job Summary:  To offer efficient and cost effective first line support to end users of office automation and production systems and maintenance of the servers to meet MPL business objectives.

Key Duties and Responsibilities:

• Maintains exchange, TNG, FPR, DTI and output management systems servers.
• Attends to end users of office automation in Microsoft products when they are faced with problems.
• Attends to end users of advertising and editorial systems when they are faced with problems.
• Analyses end users problems and makes recommendations to management for action.
• Trains end users on the installed systems to enhance their efficiency.
• Participate in projects, installation and configuration of desktops and servers
• Configures new equipment e.g. PCs, printers, modems and laptops.
• Implements, evaluates, manages and provides best practice in computer security of server and desktops.
• Maintains the hardware and soft inventories.
• Deploys anti-virus software to all machines.

Qualifications, Skills and Experience:  

• Academic: University Degree in Computer Science, Information Technology or any other related field from an accredited institution
• Professional: Diploma / Certification in IT
• Experience: At least 3 – 5 years’ working experience in IT, preferably in an FMCG company.

Core Competencies

• Excellent Communication skills Oral and written
• Very strong Interpersonal skills
• High standards of Integrity
• Good organizational and planning skills
• Highly organised with ability to multitask
• Assertive, proactive and diligent with commitment to high standards of service delivery.
• Creative and innovative, with a forward-thinking approach
• Ability to prioritize, organize own workload and manage projects to completion
• Ability to work well under pressure and with tight time constraints
• Ability to make sound judgment & decisions, providing advice and guidance on all IT organizational matters.

How to Apply:

If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line to the HR Manager-NMGU, at the link below

Click Here

Deadline: 3rd January 2025

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