The Ugandan Jobline

Job Title:   Premium Agent Officer

Organisation: Wave Mobile Money

Duty Station:  Arua, Uganda

About the Company:

Wave Mobile Money is building a cashless Africa – starting in Senegal, Cote d’Ivoire, Uganda & now in Mali. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave.

Job Summary:   The Premium Agent Officer plays a crucial role in our liquidity operations by serving our customers and rebalancing our mobile money agents with either cash or e-float. We are looking for someone skilled enough to guide and mentor the Premium Agent Assistant (PAA)  and dynamic enough to manage any conflict that could occur in the premium outlet.

Key Duties and Responsibilities:

• Control access to the safe/cash house. This will include managing cash in and cash-outs between the safe and the PAA accounts.
• Hold end of day bill counting and maintain daily reconciliation of premium agent outlets.
• Ensure that all cash management transactions are correctly recorded in the treasury system.
• Promptly request sufficient funds from the head office to ensure no service disruptions and delays at the outlet while serving our customers and agents.
• Be responsible for the receipt and dispatch of cash through the Cash In Transit (CIT) team.
• Ensure all cash management policies and guidelines are adhered to.
• Responsible for the escalation and follow-up of all issues that impede the well-functioning of the premium outlet.
• Encourage proximity agents to be liquid through frequent tracking, monitoring, and issue resolution.
• Support agent/customer needs to provide immediate support on Wave’s offer information, opening accounts, system, application, and physical cards.
• Ensure that all cash management transactions are correctly recorded in the treasury system.

Qualifications, Skills and Experience:

• Strong proficiency in English and other local languages in Uganda preferably Lugbara.
• 3+ years of experience as a cashier in cash management, reconciliation & liquidity management, cash handling or delivery, or a similar position.
• A bachelor’s degree in accounting, finance, banking, or any related discipline.
• You might be a good fit if you
• Are exceptionally organized and able to follow through on tasks independently.
• Have a strong sense of prioritisation.
• Are exceptionally customer-obsessed.
• Demonstrate tenacity and a willingness to go the extra distance to get something done.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a clear and proactive communicator – written and verbal.
• Are a self-starter and proactive about achieving ambitious targets.
• Always seek to improve yourself through honest self-reflection.
• Enjoy teamwork, but also know how to work well independently.
• Are embarrassingly honest with a high level of integrity.

How to Apply:
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

Click Here

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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