Job Title: Manager Back – office Operations & Schemes Management
Organisation: Interswitch
Duty Station: Kampala, Uganda
About the Company:
Interswitch is a leading African integrated payments and digital commerce platform company headquartered in Lagos. Founded in 2002 in Nigeria, as a transaction switching and processing company with national focus, Interswitch progressively evolved to incorporate consumer financial services with the successive launches of Quickteller, a retail payments ecosystem linking merchants and billers with consumers, as well as Verve, a homegrown, EMV-certified payments card scheme.
Job Summary: To uphold and maximize Interswitch back-office processes and procedures while meeting customer expectations in terms of cost-effectiveness and operational efficiency.
Key Duties and Responsibilities:
- Oversee the daily operations of the back office, including settlement & reconciliation, acquirer & issuer onboarding, and document verification management.
- Formulate strategic, operational objectives, manage budget and forecasts.
- Develop and implement operational policies, procedures, and workflows to ensure smooth and efficient processes.
- Continuously evaluate and enhance operational processes to optimize efficiency and reduce errors.
- Ensure compliance with relevant regulatory requirements, industry standards, and internal policies.
- Identify operational risks and implement appropriate controls and mitigation strategies to minimize potential risks.
- Continuously evaluate existing processes and identify and implement opportunities for automation, standardization, and streamlining of workflows.
- Monitors and maintains best practice service standards for all arms of operations.
- Develops service standards with appropriate processes and procedures to ensure standards are met.
- Review tests on new products and change requests affecting Schemes Operations before they are implemented on the live system.
- Supervises new, updates and upgrades done to processes and their resulting documentation.
- Ensures all security standards are adhered to in the Scheme Management Units
- Continuous improvement in operational service delivery
- Examine financial data and use it to improve profitability.
- Collaborate with internal stakeholders, including technology teams, customer support, finance, and compliance, to address operational issues, resolve escalations, and improve processes.
- Find ways to increase quality of customer experience by implementing best practices across all levels.
- Lead and mentor a team of back-office professionals, providing guidance, feedback, and training to ensure their professional growth and high performance
Qualifications, Skills and Experience:
Behavioural Competencies & Skills
- Leadership skills
- Operational efficiency & management
- Emotional Intelligence
- Communication & Interpersonal skills
- Analytical and problem-solving skills
- Stakeholder Management
- Operational Risk Management
Education
- Minimum Qualification: University Degree in Business Related course
- ITIL foundation
- Data Analytics
- Certifications (if relevant): Six Sigma certification
Experience:
- At least 5 years of experience in back-office operations in a financial institution.
- Managerial Experience
- At least 2 years’ experience in a supervisory/ managerial role in handling back-office operations or schemes management
- At least 2 years in digital payments
How to Apply:
All candidates should send their applications with updated CVs via Email to: [email protected]
Deadline: 19th December 2024
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