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Job Title:    Junior Fraud Analyst (Fresher Jobs)

Organisation: M-KOPA

Duty Station: Kampala, Uganda

About the Company:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   As a Junior Fraud Analyst, you will play a critical role in ensuring the integrity of our operations by identifying, analyzing, and addressing fraudulent activities across our portfolio.

This role offers a unique opportunity to work at the intersection of data analysis and fraud prevention in a high-impact, fast-paced environment. You will collaborate with cross-functional teams to protect our customers and support the growth of the business by ensuring fraud risks are effectively managed.

This is a fully remote role. You will be working within the following time zones (UTC -1 / UTC+3) alongside a diverse group of team members based in locations such as the UK, Europe, and Africa. You will report directly to the Fraud Manager.

Key Duties and Responsibilities:

Fraud Analysis and Reporting

• Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.
• Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.
• Provide actionable insights to influence fraud management strategies and decision-making.

Fraud Detection and Investigation

• Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.
• Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.
• Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.
• Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.

Collaboration and Accountability

• Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.
• Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.
• Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.
• Liaise with various departments to implement initiatives that reduce risk and improve accountability.

Documentation and Reporting

• Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.
• Support the team in closing fraud cases within stipulated timelines.
• Provide regular updates on fraud trends and disciplinary measures to key stakeholders.

Qualifications, Skills and Experience:

• We are looking for a detail-oriented and proactive professional with:
• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Strong skills in identifying fraud indicators through data mining and analytics.
• Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.
• Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.
• A positive, learning-oriented attitude with a capacity for self-empowerment.
• A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.

How to Apply:

If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!

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