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Job Title:    Customer Insights – Data Analyst (Fresher Jobs)

Organisation: M-KOPA

Duty Station: Kampala, Uganda

About the Company:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   We are looking for a Customer Insights – Data Analyst to join our Customer Insights group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

In this role, you’ll lead analysis projects that capture the voices of our customers and agents. Your insights will drive improvements and fuel innovation across the business, making a tangible impact on our services.

Key Duties and Responsibilities:

• In this role, you’ll dive deep into research data, focusing on both quantitative and qualitative aspects. Using tools like Excel, you’ll clean, interpret, and analyze data to uncover meaningful insights. Whether you’re answering specific business questions or exploring broader trends, your analyses will provide valuable recommendations that drive business decisions.
• Designing clear, user-friendly research reports and dashboards will be a key part of your work. These reports need to summarize results compellingly, drawing out insights and offering actionable recommendations. You’ll also present your findings to senior management and other stakeholders, making sure complex data is easy to understand and impactful.
• Managing multiple projects simultaneously will keep things dynamic. Ensuring data quality through validation checks is essential, and staying updated on the latest trends in data analysis and visualization will help you continually enhance your approach.
• Collaboration is at the heart of what we do. You’ll work cross-functionally with various teams to address important business questions, fostering a culture of data-driven decision-making. Your contributions will support projects across M-KOPA, helping shape our strategic direction.
• This is a hybrid role reporting to the Senior Data Analyst.

Qualifications, Skills and Experience:

• A bachelor’s degree in a quantitative field, or equivalent experience, will set a strong foundation.
• At least two years of experience in a similar role, along with proficiency in Excel, will be essential.
• You’ll thrive in this role if you have strong written communication skills, experience with BI platforms like Looker or Power BI, and a knack for asking the right questions to structure impactful analysis.
• If you enjoy digging through data to identify trends, have strong business acumen, and are enthusiastic about continuous learning, we’d love to hear from you.

How to Apply:

If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!

Click Here

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