Job Title: Research Executive (Fresher Jobs) Organisation: Nation Media…
Fresher Customer Care Assistant Job Opportunities – Nation Media Group (NMG)
Job Title: Customer Care Assistant (Fresher Jobs)
Organisation: Nation Media Group (NMG)
Duty Station: Kampala, Uganda
Reports to: Customer Service Executive
About the Company:
The Nation Media Group is the largest independent media house in East and Central Africa with operations in print, broadcast and digital media, which attract and serve unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda. Nation Media Group is Uganda’s most influential media house, operating the Daily Monitor. Saturday Monitor and Sunday Monitor newspapers, 93.3 KFM, 90.4 Dembe FM, NTV Uganda, Spark TV, Nation Courier Service and the Monitor Business Directory.
Job Summary: To ensure exceptional customer satisfaction by providing professional and timely responses to customer inquiries and complaints, maintaining high standards of service, and supporting the company’s customer retention goals.
Key Duties and Responsibilities:
- Provide frontline support by addressing customer inquiries, complaints, and feedback via social media, phone, email, or in-person interactions in a professional and timely manner.
- Assist in resolving basic customer issues, escalating complex or unresolved matters to the Customer Supervisor or relevant departments as needed.
- Maintain accurate and up-to-date records of customer interactions, issues, and resolutions in the customer care database.
- Collaborate with all departments to gather information and updates required to address customer concerns effectively.
- Support the implementation of customer care initiatives by coordinating activities and gathering customer feedback.
- Help ensure all customer service processes are followed consistently to deliver a positive and efficient customer experience.
- Provide feedback from customers to the Customer Service Supervisor, offering insights that can help improve products, services, and user experiences.
- Stay updated on the company’s products and services to provide accurate information to customers and identify potential upselling opportunities.
- Assist in preparing basic customer service reports, compiling data on inquiries, complaints, and resolutions for team meetings.
- Contribute to customer satisfaction surveys by collecting feedback and providing insights into recurring issues.
- Participate in training sessions to enhance knowledge of customer service best practices and company offerings.
- Assist with loyalty programs, promotional initiatives, and other customer engagement activities as directed by the Customer Supervisor.
Qualifications, Skills and Experience:
- Academic: Bachelor’s degree in Business Administration, Communication, or related fields.
- Experience: 1-2 years in customer service roles with demonstrated success in resolving customer issues.
- Core Competencies
- Strong interpersonal and communication skills.
- Problem-solving and analytical abilities.
- High level of professionalism and empathy.
- Proficiency in customer service tools and software.
How to Apply:
If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line to the HR Manager-NMGU, at the link below
Deadline: 3rd January 2025
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